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Customer satisfaction
301
Kundenzufriedenheit
300
Service quality
253
Dienstleistungsqualität
252
Consumer behaviour
203
Konsumentenverhalten
203
Beziehungsmarketing
187
Relationship marketing
187
Service industry
96
Dienstleistungssektor
95
Beschwerdemanagement
51
Complaint management
51
Innovation
45
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43
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42
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Emotion
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Innovationsmanagement
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Online-Handel
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Chebat, Jean-Charles
9
Gustafsson, Anders
9
Witell, Lars
9
Martin, Drew
6
Mattila, Anna S.
6
Balaji, M. S.
5
McColl-Kennedy, Janet R.
5
O'Cass, Aron
5
Barnes, Donald C.
4
Dhir, Amandeep
4
Gallan, Andrew S.
4
Huan, Tzung-cheng
4
Kowalkowski, Christian
4
Prentice, Catherine
4
Snyder, Hannah
4
Wünderlich, Nancy V.
4
Arnold, Todd J.
3
Babin, Barry J.
3
Baker, Thomas L.
3
Choi, Sunmee
3
Collier, Joel E.
3
De Keyser, Arne
3
Kohtamäki, Marko
3
Krishen, Anjala S.
3
Laroche, Michel
3
Oghazi, Pejvak
3
Parida, Vinit
3
Pereira, Vijay
3
Prayag, Girish
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Salo, Jari
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Shams, Poja
3
Talwar, Shalini
3
Van Vaerenbergh, Yves
3
Woisetschläger, David
3
Agnihotri, Raj
2
Akter, Shahriar
2
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
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Journal of business research : JBR
International journal of hospitality management
1,185
The service industries journal
637
Journal of retailing and consumer services
573
International journal of contemporary hospitality management
518
Tourism management : research, policies, practice
327
The journal of services marketing
318
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
283
Journal of hospitality marketing & management
281
NBER working paper series
261
Working paper / National Bureau of Economic Research, Inc.
250
Journal of travel and tourism marketing
241
NBER Working Paper
224
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
219
SpringerLink / Bücher
200
Service business
192
Auditing : a journal of practice & theory
177
Services marketing quarterly
175
Cogent business & management
174
Journal of service research : JSR
167
Journal of air transport management
164
The TQM journal : the international review of organizational improvement
164
Journal of service management
155
International journal of productivity and quality management : IJPQM
149
Industrial marketing management : the international journal for industrial and high-tech firms
148
Tourism management perspectives : TMP
145
International journal of services and operations management
135
International journal of quality and service sciences
134
Discussion paper series / IZA
131
International journal of quality & reliability management
128
International journal of production economics
118
Asia Pacific journal of marketing and logistics
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
117
Health care management review : HCM review
113
Total quality management & business excellence
112
Tourism economics : the business and finance of tourism and recreation
112
Managing service quality : MSQ ; an international journal
107
International journal of services, economics and management
105
Psychology & marketing
105
Journal of hospitality and tourism insights
102
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ECONIS (ZBW)
511
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10
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511
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1
Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Chang, Chao-Chin
;
Chiu, …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
Saved in:
2
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
3
The evolution of consumer restaurant selection : changes in restaurant and food delivery application attributes over time
Zhang, Yiyue
;
Ha, Hong Youl
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014535968
Saved in:
4
Investigating the antecedents of African fast food customers' loyalty : a self-congruity perspective
Shamah, Rania A. M.
;
Moretti, Andrea
;
Raggiotto, Francesco
- In:
Journal of business research : JBR
86
(
2018
),
pp. 446-456
Persistent link: https://www.econbiz.de/10011855373
Saved in:
5
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
6
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
7
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
8
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
9
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
10
Does delaying service-failure resolution ever make sense?
Zhou, Yuanyuan
;
Tsang, Alex S. L.
;
Huang, Minxue
;
Zhou, Nan
- In:
Journal of business research : JBR
67
(
2014
)
2
,
pp. 159-166
Persistent link: https://www.econbiz.de/10010238358
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