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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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Challenges to effectiveness in public health organizations : the case of the Costa Rican Health Ministry
Rodriguez, Carlos Adrian - In: Journal of business research : JBR 69 (2016) 9, pp. 3859-3868
Persistent link: https://www.econbiz.de/10011515285
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Book essay on Flemming Hansen and Sverre Riis Christensen (2007), Emotions, advertising and consumer choice
Trujillo, Carlos A. - In: Journal of business research : JBR 61 (2008) 9, pp. 982-985
Persistent link: https://www.econbiz.de/10003732092
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Special issue : 2007 La Londe conference ; marketing communications and consumer behavior
Askegaard, Søren (contributor) - 2008
Persistent link: https://www.econbiz.de/10003766333
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Hope and self-regulatory goals applied to an advertising context : promoting prevention stimulates goal-directed behavior
Poels, Karolien; Dewitte, Siegfried - In: Journal of business research : JBR 61 (2008) 10, pp. 1030-1040
Persistent link: https://www.econbiz.de/10003766338
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When consumers love their brands : exploring the concept and its dimensions
Albert, Noe͏̈l; Merunka, Dwight; Valette-Florence, Pierre - In: Journal of business research : JBR 61 (2008) 10, pp. 1062-1075
Persistent link: https://www.econbiz.de/10003766348
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Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del; Vázquez Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
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Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy - In: Journal of business research : JBR 62 (2009) 10, pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
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The role of the seven dimensions of job satisfaction in salesperson's attitudes and behavior
Rutherford, Brian; Boles, James Sanders; Hamwi, G. Alexander - In: Journal of business research : JBR 62 (2009) 11, pp. 1146-1151
Persistent link: https://www.econbiz.de/10003897437
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Customer satisfaction with service recovery
Gustafsson, Anders - In: Journal of business research : JBR 62 (2009) 11, pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473