Narrow search
Showing 1 - 10 of 2,378
Cover Image
Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang; Chen, Li-Fei; Chang, Chao-Chin; Chiu, … - In: Journal of business research : JBR 69 (2016) 8, pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
Cover Image
Investigating the antecedents of African fast food customers' loyalty : a self-congruity perspective
Shamah, Rania A. M.; Mason, Michela C.; Moretti, Andrea; … - In: Journal of business research : JBR 86 (2018), pp. 446-456
Persistent link: https://www.econbiz.de/10011855373
Cover Image
The evolution of consumer restaurant selection : changes in restaurant and food delivery application attributes over time
Zhang, Yiyue; Ha, Hong Youl - In: Journal of business research : JBR 170 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014535968
Cover Image
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot; Sarkar, Abhigyan; Balaji, M. S. - In: Journal of business research : JBR 121 (2020), pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Cover Image
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.; Barnes, Donald C. - In: Journal of business research : JBR 68 (2015) 5, pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Cover Image
The linguistic servicescape : speaking their language may not be enough
Touchstone, Ellen E.; Koslow, Scott; Shamdasani, Prem N.; … - In: Journal of business research : JBR 72 (2017), pp. 147-157
Persistent link: https://www.econbiz.de/10011645555
Cover Image
The evoking power of servicescapes : consumers' inferences of manipulative intent following service environment-driven evocations
Lunardo, Renaud; Roux, Dominique; Chaney, Damien - In: Journal of business research : JBR 69 (2016) 12, pp. 6097-6105
Persistent link: https://www.econbiz.de/10011597718
Cover Image
Servicescape irritants and customer satisfaction : the moderating role of shopping motives and involvement
Démoulin, Nathalie; Willems, Kim - In: Journal of business research : JBR 104 (2019), pp. 295-306
Persistent link: https://www.econbiz.de/10012105031
Cover Image
The aftermath of Covid-19 : the rise of pandemic animosity among consumers and its scale development
Nawaz, Muhammad Zahid; Nawaz, Shahid; Guzman, Francisco; … - In: Journal of business research : JBR 157 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014229115
Cover Image
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie; Jones, Robert Paul; Clinton, Suzanne - In: Journal of business research : JBR 135 (2021), pp. 214-225
Persistent link: https://www.econbiz.de/10012647809