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Journal of business research : JBR
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ECONIS (ZBW)
742
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1
Speak my language or look like me? - Language and ethnicity in bilingual customer service recovery
Azab, Carol
;
Clark, Terry
- In:
Journal of business research : JBR
72
(
2017
),
pp. 57-68
Persistent link: https://www.econbiz.de/10011645477
Saved in:
2
A Lindblomian perspective on customer complaint management policies
Hultén, Peter
- In:
Journal of business research : JBR
65
(
2012
)
6
,
pp. 788-793
Persistent link: https://www.econbiz.de/10009552500
Saved in:
3
Do customer relationships mitigate or amplify failure responses?
Kaltcheva, Velitchka D.
;
Winsor, Robert D.
;
Parasuraman, A.
- In:
Journal of business research : JBR
66
(
2013
)
4
,
pp. 525-532
Persistent link: https://www.econbiz.de/10009724760
Saved in:
4
The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung
;
Olson, Eric
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
Saved in:
5
How do firms benefit from customer complaints?
Yılmaz, Çengiz
;
Varnali, Kaan
;
Kasnakoglu, Berna Tari
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 944-955
Persistent link: https://www.econbiz.de/10011436370
Saved in:
6
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
7
An asymmetric configural model approach for understanding complainer emotions and loyalty
Kasnakoglu, Berna Tari
;
Yılmaz, Çengiz
;
Varnali, Kaan
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3659-3672
Persistent link: https://www.econbiz.de/10011515218
Saved in:
8
How a firm's best versus normal customers react to compensation after a service failure
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4331-4339
Persistent link: https://www.econbiz.de/10011554578
Saved in:
9
Group service recovery strategies effectiveness : the moderating effects of group size and relational distance
Zhou, Yuanyuan
;
Tsang, Alex S. L.
;
Huang, Minxue
;
Zhou, Nan
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2480-2485
Persistent link: https://www.econbiz.de/10010402748
Saved in:
10
Relationship correspondence : similarities and differences in business response to complimentary versus complaining consumers
Martin, Charles L.
;
Smart, Denise T.
- In:
Journal of business research : JBR
17
(
1988
)
2
,
pp. 155-173
Persistent link: https://www.econbiz.de/10003626674
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