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Consumer behaviour
1,978
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1,978
Relationship marketing
650
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648
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442
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442
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391
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301
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Laroche, Michel
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16
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15
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13
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12
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11
Dwivedi, Yogesh Kumar
11
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11
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Teng, Lefa
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10
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9
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La Londe Conference in Marketing Communications and Consumer Behavior <40, 2013, La Londe-les-Maures>
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Symposium on Cross Cultural Consumer and Business Studies <5, 1995, Hong Kong>
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Journal of business research : JBR
Journal of retailing and consumer services
2,161
International journal of hospitality management
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NBER working paper series
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SpringerLink / Bücher
788
International journal of consumer studies
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
606
European Journal of Marketing
602
The service industries journal
575
Tourism management : research, policies, practice
559
Management science : journal of the Institute for Operations Research and the Management Sciences
510
Journal of business ethics : JOBE
493
Journal of travel and tourism marketing
484
Discussion paper series / IZA
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Journal of Services Marketing
475
Asia Pacific journal of marketing and logistics
474
Journal of Consumer Marketing
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The journal of services marketing
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Cogent business & management
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CESifo working papers
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International journal of contemporary hospitality management
432
Journal of economic behavior & organization : JEBO
427
Journal of the Academy of Marketing Science
427
European journal of marketing : EJM
424
The journal of product & brand management
415
Journal of marketing research : JMR
408
Journal of marketing management : MM
406
Journal of marketing
398
Journal of retailing
396
The journal of brand management : an international journal
389
Journal of economic psychology : research in economic psychology and behavioral economics
374
Technological forecasting & social change : an international journal
372
Journal of hospitality marketing & management
369
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
357
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
354
Marketing intelligence & planning
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ECONIS (ZBW)
2,698
USB Cologne (EcoSocSci)
1
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1
Building
trust
through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu
;
Cai, Ruiying
;
King, Ceridwyn
- In:
Journal of business research : JBR
117
(
2020
),
pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
Saved in:
2
Relationship value based on customer equity influences on online group-buying customer loyalty
Zhang, Ruijin
;
Li, Guoxin
;
Wang, Haiyan
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3820-3826
Persistent link: https://www.econbiz.de/10011515268
Saved in:
3
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
4
How does brand misconduct affect the brand-customer relationship?
Hsiao, Chih-Hui
;
Shen, George C.
;
Chao, Pei-Ju
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 862-866
Persistent link: https://www.econbiz.de/10010504959
Saved in:
5
Cross-industrial study on satisfaction-
commitment
-PWOM linkage : the role of competition, consumption visibility, and service relationship
Sakiyama, Ryo
;
Dahana, Wirawan Dony
;
Baumann, Chris
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014299258
Saved in:
6
The effects of loyalty programs on customer satisfaction,
trust
, and loyalty toward high- and low-end fashion retailers
Stathopoulou, Anastasia
;
Balabanis, George
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5801-5808
Persistent link: https://www.econbiz.de/10011597513
Saved in:
7
Responsible and active brand personality : on the relationships with brand experience and key relationship constructs
Japutra, Arnold
;
Molinillo, Sebastian
- In:
Journal of business research : JBR
99
(
2019
),
pp. 464-471
Persistent link: https://www.econbiz.de/10012023686
Saved in:
8
Corporate social responsibility as a determinant of consumer loyalty : an examination of ethical standard, satisfaction, and
trust
Park, Eunil
;
Kim, Ki Joon
;
Kwon, Sang Jib
- In:
Journal of business research : JBR
76
(
2017
),
pp. 8-13
Persistent link: https://www.econbiz.de/10011712545
Saved in:
9
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
10
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
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