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The Impact of Uncertainty on C...
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Customer satisfaction
301
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Journal of business research : JBR
NBER working paper series
605
Working paper / National Bureau of Economic Research, Inc.
520
NBER Working Paper
511
Finance research letters
462
Journal of retailing and consumer services
448
International journal of hospitality management
417
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385
Economics letters
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International review of financial analysis
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195
International review of economics & finance : IREF
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186
Applied economics letters
183
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182
Journal of travel and tourism marketing
182
The service industries journal
178
Journal of economic dynamics & control
176
International journal of production research
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
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Journal of hospitality marketing & management
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ECONIS (ZBW)
412
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1
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
2
A Bit(coin) of happiness after a failure : an empirical examination of the effectiveness of cryptocurrencies as an innovative recovery tool
Nazifi, Amin
;
Murdy, Samantha
;
Marder, Ben
;
Gäthke, Jana
; …
- In:
Journal of business research : JBR
124
(
2021
),
pp. 494-505
Persistent link: https://www.econbiz.de/10012493980
Saved in:
3
Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context
Rychalski, Aude
;
Hudson, Sarah
- In:
Journal of business research : JBR
71
(
2017
),
pp. 84-91
Persistent link: https://www.econbiz.de/10011622501
Saved in:
4
The effects of reference point, knowledge, and risk propensity on the evaluation of financial products
Kwon, Kyoung-nan
;
Lee, Jinkook
- In:
Journal of business research : JBR
62
(
2009
)
7
,
pp. 719-725
Persistent link: https://www.econbiz.de/10003862030
Saved in:
5
How reward
uncertainty
influences subsequent donations : the role of mental accounting
Shi, Haijiao
;
Chen, Rong
;
Xu, Xiaobing
- In:
Journal of business research : JBR
132
(
2021
),
pp. 383-391
Persistent link: https://www.econbiz.de/10012581621
Saved in:
6
Managerial incentives, myopic loss aversion, and firm risk : a comparison of family and non-family firms
Alessandri, Todd M.
;
Mammen, Jan
;
Eddleston, Kimberly
- In:
Journal of business research : JBR
91
(
2018
),
pp. 19-27
Persistent link: https://www.econbiz.de/10011902804
Saved in:
7
Moving forward : the effectiveness of online apologies framed with hope on negative behavioural intentions in crises
Xiao, Yi
;
Cauberghe, Verolien
;
Hudders, Liselot
- In:
Journal of business research : JBR
109
(
2020
),
pp. 621-636
Persistent link: https://www.econbiz.de/10012238140
Saved in:
8
Crisis response in an era of Knightian
uncertainty
Mayberry, Robert
;
Boles, James Sanders
;
Donthu, Naveen
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534726
Saved in:
9
How firms can create delightful customer experience? : contrasting roles of future reward
uncertainty
Zou, Lili Wenli
;
Yim, Chi-kin
;
Chan, Kimmy Wa
- In:
Journal of business research : JBR
147
(
2022
),
pp. 477-490
Persistent link: https://www.econbiz.de/10013271528
Saved in:
10
Does language matter? : a cross-national comparison of the moderating effect of language on website information-processing
Alcántara-Pila, Juan Miguel
;
Barrio-García, Salvador del
- In:
Journal of business research : JBR
88
(
2018
),
pp. 66-78
Persistent link: https://www.econbiz.de/10011869547
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