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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
144
Kundenzufriedenheit
144
Consumer behaviour
123
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Balaji, M. S.
5
Chebat, Jean-Charles
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Gustafsson, Anders
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Mattila, Anna S.
4
McColl-Kennedy, Janet R.
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De Keyser, Arne
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Salo, Jari
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Ali, Faizan
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Arsenovic, Jasenko
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Gruber, Thorsten
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Grégoire, Yany
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Journal of business research : JBR
International journal of hospitality management
755
International journal of contemporary hospitality management
376
International Journal of Contemporary Hospitality Management
374
Journal of retailing and consumer services
338
The service industries journal
322
Tourism management : research, policies, practice
230
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
The journal of services marketing
215
NBER working paper series
204
Working paper / National Bureau of Economic Research, Inc.
203
Journal of hospitality marketing & management
199
NBER Working Paper
184
Journal of travel and tourism marketing
182
Auditing : a journal of practice & theory
174
Journal of Services Marketing
154
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
150
Services marketing quarterly
146
Journal of air transport management
142
The TQM journal : the international review of organizational improvement
131
International journal of quality & reliability management
118
Cogent business & management
117
International journal of productivity and quality management : IJPQM
114
Service business
114
International journal of quality and service sciences
113
Health care management review : HCM review
106
International journal of services and operations management
106
Journal of service research : JSR
103
Human Resource Management International Digest
102
Discussion paper series / IZA
99
International Journal of Quality & Reliability Management
99
The accounting review : a publication of the American Accounting Association
96
Total quality management & business excellence
96
Journal of service management
95
Quality management journal : QMJ
93
International Journal of Bank Marketing
90
Economics of education review
87
Tourism economics : the business and finance of tourism and recreation
86
Journal of hospitality and tourism insights
79
Journal of health economics
78
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ECONIS (ZBW)
273
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1
Corporate social responsibility (CSR) and hospitality sector : charting new frontiers for restaurant businesses
Kaur, Puneet
;
Talwar, Shalini
;
Madanaguli, Arun
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 1234-1248
Persistent link: https://www.econbiz.de/10013185095
Saved in:
2
Relocating empowerment as a management concept for Asia
Cheung, Catherine
;
Baum, Tom
;
Wong, Alan
- In:
Journal of business research : JBR
65
(
2012
)
1
,
pp. 36-41
Persistent link: https://www.econbiz.de/10009549728
Saved in:
3
Value co-creation among hotels and disabled customers : an exploratory study
Navarro, Susana
;
Andreu, Luisa
;
Cervera, Amparo
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 813-818
Persistent link: https://www.econbiz.de/10010363297
Saved in:
4
Run-of-the-Mill or Avant Garde? : identifying restaurant category positioning and tastemakers from digital geo-location history
Banerjee, Syagnik
;
Poddar, Amit
- In:
Journal of business research : JBR
130
(
2021
),
pp. 436-443
Persistent link: https://www.econbiz.de/10012544847
Saved in:
5
The role of paid media, earned media, and sales promotions in driving marcom sales performance in consumer services
Spotts, Harlan E.
;
Weinberger, Marc G.
;
Assaf, A. Georges
; …
- In:
Journal of business research : JBR
152
(
2022
),
pp. 387-397
Persistent link: https://www.econbiz.de/10013493993
Saved in:
6
Seeing further : honoring John Urry's contributions to tourism and hospitality research
Huan, Tzung-cheng
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1228-1233
Persistent link: https://www.econbiz.de/10011440318
Saved in:
7
The Caribbean Medical Center case : marketing decision-making for hospitals facing customer attrition
Exprúa, José
;
Rodríguez Barberena, Lucienne
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3878-3885
Persistent link: https://www.econbiz.de/10011515293
Saved in:
8
Customers acting badly : evidence from the hospitality industry
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1034-1042
Persistent link: https://www.econbiz.de/10009270603
Saved in:
9
Special section: Marketing hospitality and tourism products worldwide
Martin, Drew
(
contributor
)
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1819-1886
Persistent link: https://www.econbiz.de/10011384243
Saved in:
10
Employee perceptions of employers' creativity and innovation : implications for employer attractiveness and branding in tourism and hospitality
Styvén, Maria
;
Näppä, Anna
;
Mariani, Marcello M.
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 290-298
Persistent link: https://www.econbiz.de/10013167974
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