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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
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Dienstleistungsqualität
Kundenzufriedenheit
Consumer behaviour
613
Konsumentenverhalten
613
Beziehungsmarketing
188
Relationship marketing
188
Customer satisfaction
176
Service quality
139
Brand management
117
Markenführung
117
Hotel industry
113
Hotellerie
113
Gastronomie
105
Restaurant industry
105
Brand image
101
Markenimage
101
Viral marketing
62
Virales Marketing
62
Brand
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Emotion
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Markenartikel
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Social Web
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Social web
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Internet marketing
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Online-Marketing
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Holiday behaviour
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Confidence
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Vertrauen
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trust
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Marketingmanagement
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English
209
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Han, Heesup
7
Mattila, Anna S.
6
Line, Nathaniel D.
5
Kim, Eojina
4
Lee, Seonjeong
4
Miao, Li
4
Ryu, Kisang
4
Tang, Liang
4
Hanks, Lydia
3
Jin, Naehyun Paul
3
Kim, Mi Ran
3
Lim, Weng Marc
3
Liu, Chih-Hsing
3
Prayag, Girish
3
Raab, Carola
3
Ro, Heejung
3
Sparks, Beverley
3
Tanford, Sarah
3
Ahn, Jiseon
2
Amin, Muslim
2
Assaker, Guy
2
Baker, Melissa A.
2
Baloglu, Seyhmus
2
Bogicevic, Vanja
2
Bujisic, Milos
2
Cham Tat Huei
2
Chi, Christina Geng-Qing
2
Cobanoglu, Cihan
2
Fan, Alei
2
Fernandes, Teresa
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Goh, Ben
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Gursoy, Dogan
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Hyun, Sunghyup Sean
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Knutson, Bonnie J.
2
Liu, Matthew Tingchi
2
MacQuilken, Lisa
2
Mishra, Sita
2
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of hospitality marketing & management
Journal of strategic marketing
Journal of retailing and consumer services
397
International journal of hospitality management
261
Journal of business research : JBR
196
The journal of services marketing
137
Journal of travel and tourism marketing
105
International journal of contemporary hospitality management
101
Cogent business & management
84
The service industries journal
82
Services marketing quarterly
78
Tourism management : research, policies, practice
65
Psychology & marketing
60
Asia Pacific journal of marketing and logistics
56
Journal of service research : JSR
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Service business
49
Journal of service management
47
Journal of air transport management
46
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
International journal of electronic marketing and retailing : IJEMR
37
Journal of the Academy of Marketing Science
37
Tourism management perspectives : TMP
37
International journal of retail & distribution management
36
Journal of retailing
36
International journal of retail and distribution management
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
The TQM journal : the international review of organizational improvement
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
31
Journal of Asian finance, economics and business : JAFEB
31
International journal of consumer studies
30
International journal of business information systems : IJBIS
29
International journal of services, economics and management
29
Journal of internet commerce
29
Managing service quality : MSQ ; an international journal
29
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ECONIS (ZBW)
209
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209
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date (oldest first)
1
Modelling
brand
loyalty in the Nigerian telecommunications industry
Inegbedion, Henry Egbezien
;
Obadiaru, Eseosa
- In:
Journal of strategic marketing
27
(
2019
)
7
,
pp. 583-598
Persistent link: https://www.econbiz.de/10012202781
Saved in:
2
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
3
Conceptualizing, validating, and managing
brand
equity for tourist satisfaction
Liu, Chih-Hsing
;
Fang, Yen-Po
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
6
,
pp. 960-978
Persistent link: https://www.econbiz.de/10011917484
Saved in:
4
Investigating the impact of customer
brand
identification on hospitality
brand
loyalty : a social identity perspective
Rather, Raouf Ahmad
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 487-513
Persistent link: https://www.econbiz.de/10011919919
Saved in:
5
Impact of
brand
experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Thurasamy Ramayah
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
6
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
7
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
8
Consumer-based
brand
authenticity and
brand
trust in
brand
loyalty in the Korean coffee shop market
Kim, Soon-Ho
;
Kim, Min-Seong
;
Holland, Stephen
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
3
,
pp. 423-446
Persistent link: https://www.econbiz.de/10012483371
Saved in:
9
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
10
Validating a multidimensional perspective of relationship marketing on
brand
attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
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