Narrow search
Showing 61 - 70 of 139
Cover Image
Effects of service experience on behavioral intentions : serial multiple mediation model
Virabhakul, Vanasanan; Huang, Ching-Hsu - In: Journal of hospitality marketing & management 27 (2018) 8, pp. 997-1016
Persistent link: https://www.econbiz.de/10011957300
Cover Image
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.; Kim, Kawon Kathy - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 7, pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Cover Image
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 3, pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Cover Image
Enhancing consumer value in wine tourism
Carlsen, Jack; Boksberger, Philipp - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 1, pp. 132-144
Persistent link: https://www.econbiz.de/10010482866
Cover Image
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Cover Image
Retail and service encounters : the inter-cultural tourist experience
Hartman, Katherine B.; Meyer, Tracy; Scribner, Lisa L. - In: Journal of hospitality marketing & management 18 (2009) 2/3, pp. 197-215
Persistent link: https://www.econbiz.de/10003842903
Cover Image
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...
Ryu, Kisang; Han, Heesup - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 3, pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
Cover Image
Image of all hotel scales on travel blogs : its impact on customer loyalty
Zhang, Jian Jane; Mao, Zhenxing - In: Journal of hospitality marketing & management 21 (2012) 1/2, pp. 113-131
Persistent link: https://www.econbiz.de/10009512714
Cover Image
Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : an empirical analysis
Clemes, Michael D.; Gan, Christopher; Ren, Min - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 4, pp. 530-568
Persistent link: https://www.econbiz.de/10009385336
Cover Image
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 1, pp. 77-99
Persistent link: https://www.econbiz.de/10009772548