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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Discussion paper series / IZA
1,098
The economic journal : the journal of the Royal Economic Society
1,017
Applied economics
766
Journal of business research : JBR
759
Cmnd.
739
NBER working paper series
733
The economic history review : a journal of economic and social history
695
Discussion paper / Centre for Economic Policy Research
688
IZA Discussion Paper
668
Working paper / National Bureau of Economic Research, Inc.
646
NBER Working Paper
616
Scottish journal of political economy : the journal of the Scottish Economic Society
543
The service industries journal
537
Journal of retailing and consumer services
527
International journal of hospitality management
499
Discussion paper
497
IZA Discussion Papers
464
Regional studies
437
Oxford economic papers
404
Economica
383
Fiscal studies : the journal of the Institute for Fiscal Studies
375
Working paper
371
Research policy : policy, management and economic studies of science, technology and innovation
369
SpringerLink / Bücher
366
National Institute economic review
360
Oxford bulletin of economics and statistics
355
European Journal of Marketing
339
Technological forecasting & social change : an international journal
322
Quarterly bulletin / Bank of England
317
CESifo working papers
295
BJIR : an international journal of employment relations
293
Tourism management : research, policies, practice
287
The journal of services marketing
286
Industrial relations journal
282
Oxford review of economic policy
277
The Manchester School of Economic and Social Studies
276
Cmnd
265
The bankers' magazine : and journal of the money market and railway digest
264
The journal of economic history
264
The banker : global financial intelligence
259
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ECONIS (ZBW)
121
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1
An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly
;
Slevitch, Lisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
Saved in:
2
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
3
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
4
How sincere is an apology? : recovery satisfaction in a robot service failure context
Hu, Yaou
;
Min, Hyounae
;
Su, Na
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
6
,
pp. 1022-1043
Persistent link: https://www.econbiz.de/10012592331
Saved in:
5
How the employee looks and looks at you : building customer-employee rapport
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 20-40
Persistent link: https://www.econbiz.de/10011997127
Saved in:
6
Psychological capital in the quick service restaurant industry : a study of unit-level performance
Mathe, Kimberly
;
Scott-Halsell, Sheila
;
Kim, Seontaik
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 823-845
Persistent link: https://www.econbiz.de/10011746976
Saved in:
7
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
8
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
9
What's wrong with different empowerment? : the effect of differentiated empowering leadership on employee proactive service
Dong, Yanan
;
Zhao, Xinyuan
;
Yuan, Yuan
;
Dong, Huijuan
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
7
,
pp. 1187-1214
Persistent link: https://www.econbiz.de/10014366188
Saved in:
10
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
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