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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Service business"
~subject:"Dienstleistungsqualität"
~subject:"Emotion"
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Dienstleistungsqualität
Emotion
Consumer behaviour
543
Konsumentenverhalten
543
Beziehungsmarketing
180
Relationship marketing
180
Customer satisfaction
172
Kundenzufriedenheit
172
Service quality
137
Brand management
107
Markenführung
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Brand image
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Markenimage
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trust
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175
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Han, Heesup
4
Mattila, Anna S.
4
Prayag, Girish
4
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
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Ro, Heejung
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Ahn, Jiseon
2
Amin, Muslim
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Assaker, Guy
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Cobanoglu, Cihan
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2
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Kim, Kyungmin
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Kwon, Jookyung
2
Lim, Weng Marc
2
Miao, Li
2
Michaelidou, Nina
2
O'Connor, Peter
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Polo-Redondo, Yolanda
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Pérez-López, Raúl
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Qu, Hailin
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Ribeiro, Manuel Alector
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Sreejesh, S.
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Tan, Wee Kheng
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1
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1
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1
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Journal of hospitality marketing & management
Journal of strategic marketing
Service business
Journal of retailing and consumer services
341
Journal of business research : JBR
266
International journal of hospitality management
242
The journal of services marketing
127
Journal of travel and tourism marketing
92
International journal of contemporary hospitality management
91
The service industries journal
84
Psychology & marketing
81
Services marketing quarterly
77
Tourism management : research, policies, practice
68
Cogent business & management
61
Journal of service research : JSR
56
Journal of consumer research : JCR ; an interdisciplinary bimonthly
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Asia Pacific journal of marketing and logistics
48
European journal of marketing : EJM
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
44
International journal of consumer studies
43
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
41
Journal of air transport management
40
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
40
Journal of service management
39
The journal of product & brand management
39
The journal of brand management : an international journal
38
The international journal of bank marketing : IJBM
34
European journal of marketing
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
33
International journal of quality and service sciences
33
Journal of the Academy of Marketing Science
33
Journal of retailing
32
Marketing intelligence & planning
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of marketing research : JMR
30
Journal of service research
29
Journal of marketing communications
28
Marketing letters : a journal of research in marketing
28
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ECONIS (ZBW)
175
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1
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
2
Antecedents and outcomes of lifestyle hotel
brand
attachment and love : the case of Gen Y
Liu, Chyong-Ru
;
Wang, Yao-Chin
;
Chiu, Tsui-Hua
;
Chen, …
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 281-298
Persistent link: https://www.econbiz.de/10011880412
Saved in:
3
Hotel
brand
personality and
brand
loyalty : an affective, conative and behavioral perspective
Li, Xiangping
;
Yen, Chih-Lun
;
Liu, Tingting
- In:
Journal of hospitality marketing & management
29
(
2020
)
5
,
pp. 550-570
Persistent link: https://www.econbiz.de/10012256151
Saved in:
4
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
5
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
6
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
7
What (really) drives consumer love for traditional luxury brands? : The joint effects of
brand
qualities on
brand
love
Pourazad, Naser
;
Stocchi, Lara
;
Michaelidou, Nina
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 422-446
Persistent link: https://www.econbiz.de/10014553321
Saved in:
8
A systematic review of burnout studies from the hospitality literature
Ayachit, Madhura
;
Chitta, Shyamsunder
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012821090
Saved in:
9
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
10
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
Saved in:
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