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Preencounter affective states of business travelers and service responses
Wang, Yi-chieh; Beise-Zee, Rian - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 634-655
Persistent link: https://www.econbiz.de/10010127344
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Multiattribute dimensions of service quality in the all-you-can-eat buffet restaurant industry
Oyewole, Philemon - In: Journal of hospitality marketing & management 22 (2013) 1/2, pp. 1-24
Persistent link: https://www.econbiz.de/10009736317
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Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
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The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Service business 8 (2014) 2, pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
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Complaint, patience, and neglect : responses to a dissatisfying service experience
Ro, Heejung - In: Service business 8 (2014) 2, pp. 197-216
Persistent link: https://www.econbiz.de/10010351456
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Profiling service failure and customer online complaint motives in the case of single failure and double deviation
Poh Theng Loo; Huey Chern Boo; Khoo-Lattimore, Catheryn - In: Journal of hospitality marketing & management 22 (2013) 7/8, pp. 728-751
Persistent link: https://www.econbiz.de/10010241587
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Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender
Jin, Naehyun Paul; Line, Nathaniel D.; Goh, Ben - In: Journal of hospitality marketing & management 22 (2013) 7/8, pp. 679-700
Persistent link: https://www.econbiz.de/10010241616
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The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
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Customer loyalty with fine dining : the moderating role of gender
Ma, Emily; Qu, Hailin; Ali Eliwa, Rasha - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
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Managing customer citizenship behavior : a relationship perspective
Balaji, M. S. - In: Journal of strategic marketing 22 (2014) 3, pp. 222-239
Persistent link: https://www.econbiz.de/10010384772