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Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish; Khoo-Lattimore, Catheryn; Sitruk, Jonathan - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
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Effects of service experience attributes on customer attitudes and behaviours : the case of New Zealand café industry
Zhang, Miao; Kim, Peter Beomcheol; Goodsir, Warren - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 28-50
Persistent link: https://www.econbiz.de/10012176568
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Perceived quality and service experience : mediating effects of positive and negative emotions
Ribeiro, Manuel Alector; Prayag, Girish - In: Journal of hospitality marketing & management 28 (2019) 3, pp. 285-305
Persistent link: https://www.econbiz.de/10012176616
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Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.; Anusree, M. R.; Ponnam, Abhilash - In: Journal of hospitality marketing & management 28 (2019) 6, pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
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Impacts of authenticity, degree of adaptation and cultural contrast on travellers' memorable gastronomy experiences
Antón, Carmen; Camarero Izquierdo, Carmen; Laguna, Marta; … - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 743-764
Persistent link: https://www.econbiz.de/10012176684
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Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun; Jang, Soocheong - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
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Examining an extended technology acceptance model with experience construct on hotel consumers' adoption of mobile applications
Huang, Yu-Chih; Chang, Lan Lan; Yu, Chia-Pin; Chen, Joseph - In: Journal of hospitality marketing & management 28 (2019) 8, pp. 957-980
Persistent link: https://www.econbiz.de/10012176744
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Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis; Poulis, Athanasios; Apostolos, … - In: Journal of strategic marketing 28 (2020) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
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From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer; Ghahramani, Ladan; Tabari, Saloomeh - In: Journal of hospitality marketing & management 26 (2017) 5, pp. 451-473
Persistent link: https://www.econbiz.de/10011753984