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The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
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Retail and service encounters : the inter-cultural tourist experience
Hartman, Katherine B.; Meyer, Tracy; Scribner, Lisa L. - In: Journal of hospitality marketing & management 18 (2009) 2/3, pp. 197-215
Persistent link: https://www.econbiz.de/10003842903
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The combined effect of color and music on customer satisfaction in hotel bars
Lin, Ingrid Y. - In: Journal of hospitality marketing & management 19 (2010) 1, pp. 22-37
Persistent link: https://www.econbiz.de/10003978548
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Image of all hotel scales on travel blogs : its impact on customer loyalty
Zhang, Jian Jane; Mao, Zhenxing - In: Journal of hospitality marketing & management 21 (2012) 1/2, pp. 113-131
Persistent link: https://www.econbiz.de/10009512714
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Influencing factors on customers' intention to complain in a franchise restaurant
Kim, Jooho; Boo, Soyoung - In: Journal of hospitality marketing & management 20 (2011) 1/2, pp. 217-237
Persistent link: https://www.econbiz.de/10008934215
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Customer perception of service quality and perceived price and fairness : a comparison between public and new private sector banks
Kaura, Vinita; Prasad, Chalasani S. Durga; Sharma, Sourabh - In: Journal of strategic marketing 21 (2013) 6, pp. 513-528
Persistent link: https://www.econbiz.de/10010207284
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Preencounter affective states of business travelers and service responses
Wang, Yi-chieh; Beise-Zee, Rian - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 634-655
Persistent link: https://www.econbiz.de/10010127344
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Factors driving consumer restaurant choice : an exploratory study from the Southeastern United States
Alonso, Abel Duarte; O'Neill, Martin; Liu, Yi; O'Shea, … - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 547-567
Persistent link: https://www.econbiz.de/10010127357
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Antecedents and consequences of customers' menu choice in an authentic Chinese restaurant context
Ryu, Kisang; Zhong, Yan - In: Journal of hospitality marketing & management 21 (2012) 7/8, pp. 852-871
Persistent link: https://www.econbiz.de/10009688551
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Multiattribute dimensions of service quality in the all-you-can-eat buffet restaurant industry
Oyewole, Philemon - In: Journal of hospitality marketing & management 22 (2013) 1/2, pp. 1-24
Persistent link: https://www.econbiz.de/10009736317