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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Social Web"
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Dienstleistungsqualität
Social Web
Consumer behaviour
439
Konsumentenverhalten
439
Beziehungsmarketing
140
Relationship marketing
140
Customer satisfaction
131
Kundenzufriedenheit
131
Service quality
101
Brand management
95
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95
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Hotel industry
79
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58
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Fernandes, Teresa
4
Cobanoglu, Cihan
3
Han, Heesup
3
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Mavondo, Felix
3
Amin, Muslim
2
Assaker, Guy
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Dewnarain, Senika
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Fan, Alei
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Lim, Weng Marc
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
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Ouyang, Zhe
2
Prayag, Girish
2
Qu, Hailin
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Ramkissoon, Haywantee
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Rizomyliotis, Ioannis
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Ro, Heejung
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Salehi-Esfahani, Saba
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Sreejesh, S.
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Tang, Liang
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1
Akhtar, Nadeem
1
Al-Ansi, Amr
1
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1
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Journal of hospitality marketing & management
Journal of strategic marketing
Journal of retailing and consumer services
398
Journal of business research : JBR
340
International journal of hospitality management
221
The journal of services marketing
122
International journal of internet marketing and advertising : IJIMA
99
International journal of contemporary hospitality management
97
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
96
Journal of travel and tourism marketing
93
Cogent business & management
81
Technological forecasting & social change : an international journal
81
The service industries journal
70
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
69
Psychology & marketing
69
Services marketing quarterly
69
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
68
The journal of product & brand management
65
Journal of internet commerce
64
Tourism management : research, policies, practice
61
International journal of electronic marketing and retailing : IJEMR
60
Asia Pacific journal of marketing and logistics
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Journal of marketing communications
53
International journal of consumer studies
52
The journal of brand management : an international journal
51
Journal of promotion management : innovations in planning and applied research
50
Journal of service research : JSR
50
International journal of advertising : the review of marketing communications
48
Service business
48
Journal of marketing
47
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
46
Journal of the Academy of Marketing Science
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of air transport management
44
Journal of service management
44
International journal of business information systems : IJBIS
43
Marketing intelligence & planning
43
Journal of electronic commerce research : JECR
41
Journal of marketing management : JMM ; journal of the Academy of Marketing
41
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ECONIS (ZBW)
146
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91
The effect of mutual introductions and addressing customers by name on tipping behavior in restaurants
Seiter, John S.
;
Givens, Kayde D.
;
Weger, Harry <Jr.>
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 640-651
Persistent link: https://www.econbiz.de/10011578886
Saved in:
92
Enhancing the parasocial interaction relationship between consumers through similarity effects in the context of social commerce : evidence from social commerce platforms in China
Fu, Senhui
;
Xu, Yong
;
Yan, Qing
- In:
Journal of strategic marketing
27
(
2019
)
2
,
pp. 100-118
Persistent link: https://www.econbiz.de/10012202447
Saved in:
93
Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis
;
Poulis, Athanasios
;
Apostolos, …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
Saved in:
94
From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
95
Customer engagement behaviors in hospitality : customer-based antecedents
Romero, Jaime
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 565-584
Persistent link: https://www.econbiz.de/10011754044
Saved in:
96
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
97
Demographic differences on service quality and perceived value in private online shopping clubs
Kursunluoglu Yarimoglu, Emel
- In:
Journal of strategic marketing
25
(
2017
)
3
,
pp. 240-257
Persistent link: https://www.econbiz.de/10011743006
Saved in:
98
I complain for your good? : re-examining consumer advocacy
Jayasimha, K. R.
;
Billore, Aditya
- In:
Journal of strategic marketing
24
(
2016
)
5
,
pp. 360-376
Persistent link: https://www.econbiz.de/10011637332
Saved in:
99
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
100
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
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