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The effect of mutual introductions and addressing customers by name on tipping behavior in restaurants
Seiter, John S.; Givens, Kayde D.; Weger, Harry <Jr.> - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 640-651
Persistent link: https://www.econbiz.de/10011578886
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Enhancing the parasocial interaction relationship between consumers through similarity effects in the context of social commerce : evidence from social commerce platforms in China
Fu, Senhui; Xu, Yong; Yan, Qing - In: Journal of strategic marketing 27 (2019) 2, pp. 100-118
Persistent link: https://www.econbiz.de/10012202447
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Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis; Poulis, Athanasios; Apostolos, … - In: Journal of strategic marketing 28 (2020) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
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From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer; Ghahramani, Ladan; Tabari, Saloomeh - In: Journal of hospitality marketing & management 26 (2017) 5, pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
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Customer engagement behaviors in hospitality : customer-based antecedents
Romero, Jaime - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 565-584
Persistent link: https://www.econbiz.de/10011754044
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Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.; Lee, Seonjeong; Karpinski, Aryn C. - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
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Demographic differences on service quality and perceived value in private online shopping clubs
Kursunluoglu Yarimoglu, Emel - In: Journal of strategic marketing 25 (2017) 3, pp. 240-257
Persistent link: https://www.econbiz.de/10011743006
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I complain for your good? : re-examining consumer advocacy
Jayasimha, K. R.; Billore, Aditya - In: Journal of strategic marketing 24 (2016) 5, pp. 360-376
Persistent link: https://www.econbiz.de/10011637332
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The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin; Palmeira, Mauricio; Ma, Junzhao; … - In: Journal of hospitality marketing & management 26 (2017) 8, pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365