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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Umweltbewusstsein"
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Dienstleistungsqualität
Umweltbewusstsein
Consumer behaviour
439
Konsumentenverhalten
439
Beziehungsmarketing
140
Relationship marketing
140
Customer satisfaction
131
Kundenzufriedenheit
131
Service quality
101
Brand management
95
Markenführung
95
Brand image
81
Markenimage
81
Hotel industry
79
Hotellerie
79
Gastronomie
58
Restaurant industry
58
Brand
54
Markenartikel
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Social Web
49
Social web
49
Internet marketing
45
Online-Marketing
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Viral marketing
45
Virales Marketing
45
Emotion
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Online retailing
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Online-Handel
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Confidence
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Vertrauen
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Beschwerdemanagement
30
Complaint management
30
Marketing management
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Marketingmanagement
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Holiday behaviour
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trust
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United States
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Article
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English
119
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Ali, Faizan
2
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
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Lim, Weng Marc
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Lo, Ada
2
Lobo, Antonio
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Polonsky, Michael J.
2
Prayag, Girish
2
Qu, Hailin
2
Rizomyliotis, Ioannis
2
Ro, Heejung
2
Sreejesh, S.
2
Vocino, Andrea
2
Abubakar, Binta
1
Ahn, Jiseon
1
Ahn, Tae-hong
1
Al-Ansi, Amr
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Algboory, Hussein
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Anwar, Ali
1
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1
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1
Asperin, Amelia Estepa
1
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1
Bach Khoa Nguyen
1
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Journal of hospitality marketing & management
Journal of strategic marketing
Journal of retailing and consumer services
277
International journal of hospitality management
217
Journal of business research : JBR
161
The journal of services marketing
107
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
81
International journal of consumer studies
76
Services marketing quarterly
68
The service industries journal
65
Cogent business & management
61
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service research : JSR
47
Psychology & marketing
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of air transport management
39
Tourism management : research, policies, practice
39
Business strategy and the environment
37
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
36
Service business
36
Marketing intelligence & planning
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
Journal of service management
32
Journal of business ethics : JOBE
31
Technological forecasting & social change : an international journal
30
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
European journal of marketing : EJM
24
Total quality management & business excellence
24
Journal of Asian finance, economics and business : JAFEB
23
Journal of Islamic marketing
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of marketing management : MM
22
Journal of retailing
22
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ECONIS (ZBW)
119
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91
Effects of service experience on behavioral intentions : serial multiple mediation model
Virabhakul, Vanasanan
;
Huang, Ching-Hsu
- In:
Journal of hospitality marketing & management
27
(
2018
)
8
,
pp. 997-1016
Persistent link: https://www.econbiz.de/10011957300
Saved in:
92
Impact of actual service provider failure on the satisfaction with aggregator
Chatterjee, Swagato
- In:
Journal of strategic marketing
26
(
2018
)
7
,
pp. 628-647
Persistent link: https://www.econbiz.de/10011976365
Saved in:
93
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
94
Effects of service experience attributes on customer attitudes and behaviours : the case of New Zealand café industry
Zhang, Miao
;
Kim, Peter Beomcheol
;
Goodsir, Warren
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 28-50
Persistent link: https://www.econbiz.de/10012176568
Saved in:
95
Perceived quality and service experience : mediating effects of positive and negative emotions
Ribeiro, Manuel Alector
;
Prayag, Girish
- In:
Journal of hospitality marketing & management
28
(
2019
)
3
,
pp. 285-305
Persistent link: https://www.econbiz.de/10012176616
Saved in:
96
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
97
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
98
Examining an extended technology acceptance model with experience construct on hotel consumers' adoption of mobile applications
Huang, Yu-Chih
;
Chang, Lan Lan
;
Yu, Chia-Pin
;
Chen, Joseph
- In:
Journal of hospitality marketing & management
28
(
2019
)
8
,
pp. 957-980
Persistent link: https://www.econbiz.de/10012176744
Saved in:
99
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
Saved in:
100
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
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