Narrow search
Showing 1 - 10 of 143
Cover Image
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.; Van Niekerk, Mathilda; Orlowski, Marissa - In: Journal of hospitality marketing & management 26 (2017) 1, pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Cover Image
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Cover Image
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin; Palmeira, Mauricio; Ma, Junzhao; … - In: Journal of hospitality marketing & management 26 (2017) 8, pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Cover Image
Customer participation in services and its effect on employee innovative behavior
Li, Minglong; Hsu, Cathy H. C. - In: Journal of hospitality marketing & management 26 (2017) 2, pp. 164-185
Persistent link: https://www.econbiz.de/10011669773
Cover Image
The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan; Liu, Xin; Li, Dongmei - In: Journal of hospitality marketing & management 31 (2022) 8, pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
Cover Image
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron; Ma, Emily Jintao; Manfreda, Anita; Baker, … - In: Journal of hospitality marketing & management 32 (2023) 4, pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Cover Image
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol; Gazzoli, Gabriel; Qu, Halin; Kim, … - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Cover Image
Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min; Chen, Hsi-Tien; Boger, Ernest - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
Cover Image
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada; Wu, Corrine; Tsai, Henry - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
Cover Image
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang; Kim, Kyungmin - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 99-117
Persistent link: https://www.econbiz.de/10010526372