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~isPartOf:"Journal of hospitality marketing & management"
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Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
137
Service quality
137
Consumer behaviour
130
Konsumentenverhalten
130
Beziehungsmarketing
115
Relationship marketing
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Han, Heesup
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Qu, Hailin
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Journal of hospitality marketing & management
Journal of business research : JBR
1,103
Journal of retailing and consumer services
844
International journal of hospitality management
734
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
724
The service industries journal
713
SpringerLink / Bücher
595
International journal of production research
586
International journal of productivity and quality management : IJPQM
571
Industrial marketing management : the international journal for industrial and high-tech firms
549
The TQM journal : the international review of organizational improvement
520
International journal of quality & reliability management
490
International journal of production economics
461
The journal of services marketing
389
Total quality management & business excellence
336
Tourism management : research, policies, practice
324
Cogent business & management
306
International journal of contemporary hospitality management
299
NBER working paper series
285
European journal of operational research : EJOR
281
Working paper / National Bureau of Economic Research, Inc.
270
The journal of business & industrial marketing
261
Journal of the Academy of Marketing Science
256
Journal of travel and tourism marketing
255
NBER Working Paper
243
International journal of services and operations management
235
Journal of strategic marketing
227
Quality management journal : QMJ
227
The international journal of productivity and performance management : IJPPM
215
Journal of service research : JSR
214
Journal of service management
213
Service business
212
Services marketing quarterly
205
Journal of air transport management
202
International journal of quality and service sciences
194
Benchmarking : an international journal ; BIJ
190
Management science : journal of the Institute for Operations Research and the Management Sciences
190
International journal of six sigma and competitive advantage : IJSSCA
189
Discussion paper series / IZA
188
Auditing : a journal of practice & theory
186
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ECONIS (ZBW)
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1
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
2
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
3
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
4
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
5
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
6
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
7
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
8
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
9
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Saved in:
10
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
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