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EVALUATING THE IMPACT OF BANKI...
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Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
137
Service quality
137
Consumer behaviour
111
Konsumentenverhalten
111
Beziehungsmarketing
81
Relationship marketing
81
Hotel industry
61
Hotellerie
61
Gastronomie
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Restaurant industry
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Beschwerdemanagement
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Complaint management
25
Emotion
20
Viral marketing
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Virales Marketing
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service quality
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Hospital
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Hospitality industry
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Krankenhaus
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Gastgewerbe
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satisfaction
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Job satisfaction
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customer satisfaction
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Brand image
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Holiday behaviour
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Markenimage
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Urlaubsverhalten
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Brand management
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loyalty
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customer loyalty
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hospitality
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service failure
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Goh, Ben
4
Han, Heesup
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Tanford, Sarah
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Bilgihan, Anil
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Cobanoglu, Cihan
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DiPietro, Robin B.
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Jin, Naehyun Paul
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Khoo-Lattimore, Catheryn
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Kim, Mi Ran
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Li, Minglong
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Line, Nathaniel D.
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Qu, Hailin
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Assaker, Guy
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Fan, Alei
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Journal of hospitality marketing & management
Journal of retailing and consumer services
602
International journal of hospitality management
582
Journal of business research : JBR
517
The service industries journal
368
The journal of services marketing
280
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
261
Journal of travel and tourism marketing
229
International journal of contemporary hospitality management
222
NBER working paper series
214
Working paper / National Bureau of Economic Research, Inc.
214
NBER Working Paper
190
Auditing : a journal of practice & theory
176
Services marketing quarterly
167
Cogent business & management
163
Journal of air transport management
161
The TQM journal : the international review of organizational improvement
154
Journal of service research : JSR
141
Discussion paper series / IZA
137
SpringerLink / Bücher
137
International journal of productivity and quality management : IJPQM
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
Service business
133
International journal of quality & reliability management
122
International journal of quality and service sciences
122
Psychology & marketing
122
Journal of service management
121
Asia Pacific journal of marketing and logistics
119
Industrial marketing management : the international journal for industrial and high-tech firms
118
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Tourism management perspectives : TMP
115
International journal of services and operations management
111
Total quality management & business excellence
108
Health care management review : HCM review
107
Journal of the Academy of Marketing Science
105
Quality management journal : QMJ
98
The accounting review : a publication of the American Accounting Association
97
Journal of retailing
93
The international journal of bank marketing : IJBM
93
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ECONIS (ZBW)
202
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202
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1
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests'
loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
2
Evaluation of reward programs based on member preferences and perceptions of fairness
Tanford, Sarah
;
Hwang, Eunmin
;
Baloglu, Seyhmus
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 106-126
Persistent link: https://www.econbiz.de/10011848326
Saved in:
3
Measuring perceptions of fairness of
loyalty
program members
Shulga, Lenna
;
Tanford, Sarah
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011880416
Saved in:
4
An attribution approach and the subsequent satisfaction, value, and
loyalty
of service delivery in private residence clubs
Gregory, Amy M.
;
Severt, Denver E.
;
Hahm, Jeeyeon
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 91-112
Persistent link: https://www.econbiz.de/10011453973
Saved in:
5
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
6
Experiential value, relationship quality, and customer
loyalty
in full-service restaurants : the moderating role of gender
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Goh, Ben
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 679-700
Persistent link: https://www.econbiz.de/10010241616
Saved in:
7
Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran
;
Knutson, Bonnie J.
;
Vogt, Christine
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
Saved in:
8
Examining an integrated model of green image, perceived quality, satisfaction, trust, and
loyalty
in upscale hotels
Assaker, Guy
;
O'Connor, Peter
;
El Haddad, Rania
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 934-955
Persistent link: https://www.econbiz.de/10012384382
Saved in:
9
Determinants of customer
loyalty
to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
10
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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