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Coping with emotional labor in high stress hospitality work environments
Teoh, Mark Weiyii; Wang, Ying; Kwek, Anna - In: Journal of hospitality marketing & management 28 (2019) 8, pp. 883-904
Persistent link: https://www.econbiz.de/10012176753
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A systematic review of burnout studies from the hospitality literature
Ayachit, Madhura; Chitta, Shyamsunder - In: Journal of hospitality marketing & management 31 (2022) 2, pp. 125-144
Persistent link: https://www.econbiz.de/10012821090
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Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
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Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam; Abbas, Haidar; Mousa, Mohamed; … - In: Journal of hospitality marketing & management 32 (2023) 2, pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
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Connecting transformational leadership and emotional energy to job performance : the boundary role of meaningful work
Md Karim Rabiul; Ahmed, Saleh Uddin Mansur; Rashid, Harun Or - In: Journal of hospitality marketing & management 32 (2023) 8, pp. 1126-1145
Persistent link: https://www.econbiz.de/10014369560
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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung; Lo, Pei-Chun - In: Journal of hospitality marketing & management 29 (2020) 8, pp. 887-910
Persistent link: https://www.econbiz.de/10012384379
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The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada; Wu, Corrine; Tsai, Henry - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
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Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish; Khoo-Lattimore, Catheryn; Sitruk, Jonathan - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
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Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora; Laškarin Ažić, Marina - In: Journal of hospitality marketing & management 32 (2023) 5, pp. 615-630
Persistent link: https://www.econbiz.de/10014319781