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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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Attitudes, perceptions, and responses of purchasers versus subscribers-only for daily deals on hospitality products
Ong, Beng Soo - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 180-201
Persistent link: https://www.econbiz.de/10010526367
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Impact of computer-generated images on LODGSCAPE perceptions and visit intentions
Bogicevic, Vanja; Bujisic, Milos; Choi, Hyeyoon; Smith, … - In: Journal of hospitality marketing & management 26 (2017) 4, pp. 416-442
Persistent link: https://www.econbiz.de/10011707127
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Employee attractiveness and customers' service failure perceptions
Villi, Bilge; Koc, Erdogan - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 41-60
Persistent link: https://www.econbiz.de/10011848320
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Evaluation of reward programs based on member preferences and perceptions of fairness
Tanford, Sarah; Hwang, Eunmin; Baloglu, Seyhmus - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 106-126
Persistent link: https://www.econbiz.de/10011848326
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An investigation of underlying dimensions of customers' perceptions of a safe hotel in the COVID-19 era : effects of those perceptions on hotel selection behavior
Atadil, Hilmi A.; Lu, Qiulin - In: Journal of hospitality marketing & management 30 (2021) 6, pp. 655-672
Persistent link: https://www.econbiz.de/10012596498
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Understanding trust and perceived risk in sharing accommodation : an extended elaboration likelihood model and moderated by risk attitude
Tian, Yuan; Zhang, Honglei; Jiang, Yifei; Yang, Yang - In: Journal of hospitality marketing & management 31 (2022) 3, pp. 348-368
Persistent link: https://www.econbiz.de/10013177432
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Do job satisfaction and work engagement mediate the effects of psychological contract breach and abusive supervision on hotel employees' life satisfaction?
Ampofo, Emmanuel Twumasi - In: Journal of hospitality marketing & management 30 (2021) 3, pp. 282-304
Persistent link: https://www.econbiz.de/10012513772
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Does employee engagement mediate the influence of psychological contract breach on pro-environmental behaviors and intent to remain with the organization in the hotel industry?
Karatepe, Osman M.; Rezapouraghdam, Hamed; Hassannia, … - In: Journal of hospitality marketing & management 30 (2021) 3, pp. 326-353
Persistent link: https://www.econbiz.de/10012513775
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Snob appeal? : impact of company status perceptions on employee recruitment
McGinley, Sean; Yang, Wan; Zhang, Lu - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 85-105
Persistent link: https://www.econbiz.de/10011848323