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~isPartOf:"Journal of hospitality marketing & management"
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Opening the Black Box of Audit...
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Dienstleistungsqualität
137
Service quality
137
Customer satisfaction
96
Kundenzufriedenheit
96
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
47
Hotellerie
47
Gastronomie
32
Restaurant industry
32
Beschwerdemanagement
24
Complaint management
24
service quality
20
Hospital
17
Krankenhaus
17
Hospitality industry
16
Customer service
15
Gastgewerbe
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Kundenservice
15
Emotion
13
Viral marketing
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Virales Marketing
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customer loyalty
12
customer satisfaction
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service failure
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hospitality
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satisfaction
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Brand image
9
Brand management
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Markenführung
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Markenimage
9
Quality management
9
Qualitätsmanagement
9
Product quality
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Produktqualität
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Holiday behaviour
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Goh, Ben
3
Jin, Naehyun Paul
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Li, Minglong
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Line, Nathaniel D.
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Mattila, Anna S.
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Prentice, Catherine
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Sparks, Beverley
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Wilkins, Hugh
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Amin, Muslim
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Assaker, Guy
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Bai, Billy
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Bowden, Jana
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Cobanoglu, Cihan
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Fan, Alei
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Gil Saura, Irene
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Grobelna, Aleksandra
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Gursoy, Dogan
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Han, Heesup
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Herington, Carmel
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Hsu, Cathy H. C.
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Huffman, Lynn
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Khoo-Lattimore, Catheryn
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Kim, Kyungmin
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Kim, Peter Beomcheol
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Koc, Erdogan
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Lee, Seonjeong
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Miao, Li
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O'Connor, Peter
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Prayag, Girish
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Qiu, Hailian
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Qu, Hailin
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Ro, Heejung
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Severt, Denver E.
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Torres, Edwin N.
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Wong, IpKin Anthony
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Abubakar, Binta
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Journal of hospitality marketing & management
MPRA Paper
491
Auditing : a journal of practice & theory
439
International journal of hospitality management
405
ECB Working Paper
341
Journal of retailing and consumer services
332
The service industries journal
296
Managerial auditing journal
267
Journal of business research : JBR
263
NBER Working Papers
258
The accounting review : a publication of the American Accounting Association
227
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
NBER working paper series
224
International journal of auditing : IJA
213
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
196
Working paper / National Bureau of Economic Research, Inc.
190
IMF Working Paper
188
Working Paper
180
NBER Working Paper
171
Cogent business & management
165
Ovidius University Annals, Economic Sciences Series
163
International journal of contemporary hospitality management
162
WPg : Kompetenz schafft Vertrauen
142
Services marketing quarterly
141
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
131
BANCARIA
125
Journal of travel and tourism marketing
122
Journal of accounting and public policy
121
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
Research paper series / Swiss Finance Institute
120
Tourism management : research, policies, practice
117
Discussion paper series / IZA
115
International journal of quality & reliability management
113
International journal of quality and service sciences
113
Working paper series / European Central Bank
111
Service business
110
CESifo Working Paper
109
International journal of productivity and quality management : IJPQM
108
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ECONIS (ZBW)
138
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1
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
2
Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min
;
Chen, Hsi-Tien
;
Boger, Ernest
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
Saved in:
3
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
Saved in:
4
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang
;
Kim, Kyungmin
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
Saved in:
5
Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish
;
Khoo-Lattimore, Catheryn
;
Sitruk, Jonathan
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
Saved in:
6
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
7
From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.
;
Testa, Mark R.
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
Saved in:
8
Five-star quality at three-star prices? : opaque booking and hotel service expectations
Huang, Wei-Jue
;
Chen, Chun-Chu
;
Lai, Yee Mei
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 833-854
Persistent link: https://www.econbiz.de/10011957272
Saved in:
9
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
10
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
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