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Service orientation, service quality, customer satisfaction, and customer loyalty : testing a structural model
Kim, Hyun Jeong - In: Journal of hospitality marketing & management 20 (2011) 5/6, pp. 619-637
Persistent link: https://www.econbiz.de/10009300559
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Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min; Chen, Hsi-Tien; Boger, Ernest - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
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Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia; Goh, Ben; Huffman, Lynn; Jai, Catherine; … - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
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Examining the key dimensions of customer experience quality in the hotel industry
Alnawas, Ibrahim; Hemsley-Brown, Jane - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 833-861
Persistent link: https://www.econbiz.de/10012176720
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Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad; Wirtz, Philip W.; Yu, Larry - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
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Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing; Wen, Biyan; Ouyang, Zhe - In: Journal of hospitality marketing & management 29 (2020) 8, pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
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E-service quality management of a hotel website : a scale and implications for management
Hahn, Song-Ee; Sparks, Beverley; Wilkins, Hugh; Jin, Xin - In: Journal of hospitality marketing & management 26 (2017) 7, pp. 694-716
Persistent link: https://www.econbiz.de/10011784015
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Understanding the consequences of robotic interaction quality and outcome quality : a three-phased affordance theory-based approach
Yang, Huijun; Song, Hanqun; Xia, Lantian; Yang, Andi - In: Journal of hospitality marketing & management 33 (2024) 6, pp. 763-783
Persistent link: https://www.econbiz.de/10014564234