Narrow search
Showing 1 - 10 of 328
Cover Image
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline; McKechnie, Sally; Hartley, Stephanie - In: Journal of marketing management : MM 30 (2014) 9/10, pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
Cover Image
Seniors' attitudes to voicing complaints : a qualitative study
Grougiou, Vassiliki; Pettigrew, Simone - In: Journal of marketing management : MM 25 (2009) 9/10, pp. 987-1001
Persistent link: https://www.econbiz.de/10003902410
Cover Image
An investigation into the mediating influence of consumer expertise on the antecedents and consequences of affect within professional service markets
Garry, Tony - In: Journal of marketing management : MM 23 (2007) 5/6, pp. 461-481
Persistent link: https://www.econbiz.de/10003492221
Cover Image
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana; Gabbott, Mark; Naumann, Kay - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Cover Image
The value of knowing what customers really want : the impact of salesperson ability to read non-verbal cues of affect on service quality
Puccinelli, Nancy M.; Andrzejewski, Susan A.; Markos, Ereni - In: Journal of marketing management : MM 29 (2013) 3/4, pp. 356-373
Persistent link: https://www.econbiz.de/10009761873
Cover Image
There is no dark side of customer aggression : it's all dark
Yagil, Dana - In: Journal of marketing management : MM 33 (2017) 15/16, pp. 1413-1420
Persistent link: https://www.econbiz.de/10011850424
Cover Image
Boundary conditions of the effect of customer coproduction : the case of service failure
Zolfagharian, Mohammadali; Felix, Reto; Braun, Jakob - In: Journal of marketing management : MM 34 (2018) 9/10, pp. 705-731
Persistent link: https://www.econbiz.de/10011935068
Cover Image
Key service drivers for high-tech service brand equity : the mediating role of overall service quality and perceived value
He, Hongwei; Li, Yan - In: Journal of marketing management : MM 27 (2011) 1/2, pp. 77-99
Persistent link: https://www.econbiz.de/10008841689
Cover Image
Consumer attitudes towards a European retailer's private brand food products : an integrated model of Taiwanese consumers
Lin, Chen-yu; Marshall, David William; Dawson, John A. - In: Journal of marketing management : MM 25 (2009) 9/10, pp. 875-891
Persistent link: https://www.econbiz.de/10003902345
Cover Image
Online service quality : content and process of analysis
Piercy, Niall - In: Journal of marketing management : MM 30 (2014) 7/8, pp. 747-785
Persistent link: https://www.econbiz.de/10010375796