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Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana; Gabbott, Mark; Naumann, Kay - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
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The impact of low-price brands on the order of entry advantage
Wilkie, Dean C. H.; Johnson, Lester W.; White, Lesley - In: Journal of marketing management : MM 28 (2012) 7/8, pp. 957-973
Persistent link: https://www.econbiz.de/10009576993
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Online service quality : content and process of analysis
Piercy, Niall - In: Journal of marketing management : MM 30 (2014) 7/8, pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
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The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time
White, Christopher J. - In: Journal of marketing management : MM 26 (2010) 5/6, pp. 381-394
Persistent link: https://www.econbiz.de/10003995599
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Verifying alternative measures of the service-quality construct: consistence and contradictions
Andronikidis, Andreas; Bellou, Victoria - In: Journal of marketing management : MM 26 (2010) 5/6, pp. 570-587
Persistent link: https://www.econbiz.de/10003995643
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Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of marketing management : MM 28 (2012) 1/2, pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
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Metaverse-retail service quality : a future framework for retail service quality in the 3D internet
Gadalla, Eman; Keeling, Kathy; Abosag, Ibrahim - In: Journal of marketing management : MM 29 (2013) 13/14, pp. 1493-1517
Persistent link: https://www.econbiz.de/10010230102
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Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri; Evanschitzky, Heiner; Rudd, John - In: Journal of marketing management : MM 29 (2013) 9/10, pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
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A critical examination of service loyalty measures
El-Manstrly, Dahlia; Harrison, Tina - In: Journal of marketing management : MM 29 (2013) 15/16, pp. 1834-1861
Persistent link: https://www.econbiz.de/10010235007
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Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline; McKechnie, Sally; Hartley, Stephanie - In: Journal of marketing management : MM 30 (2014) 9/10, pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295