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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"E-commerce"
~subject:"Supplier relationship management"
~subject:"loyalty"
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E-commerce
Supplier relationship management
loyalty
Beziehungsmarketing
102
Relationship marketing
100
Consumer behaviour
40
Konsumentenverhalten
40
Customer satisfaction
32
Kundenzufriedenheit
32
relationship marketing
24
Lieferantenmanagement
20
Dienstleistungsqualität
18
Service quality
18
Confidence
14
Vertrauen
14
Einzelhandel
12
Retail trade
12
satisfaction
8
trust
8
Brand management
7
Emotion
7
Markenführung
7
Marketing management
7
Marketingmanagement
7
customer retention
7
Bank
6
Customer value
6
Kundenwert
6
Social Web
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Social web
6
USA
6
United States
6
relationship quality
6
Customer retention
5
Dienstleistungssektor
5
Electronic Commerce
5
Kundenbindung
5
Service industry
5
customer relationship management
5
Bibliometrics
4
Bibliometrie
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Ricard, Line
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Industrial marketing management : the international journal for industrial and high-tech firms
273
Journal of business research : JBR
156
The journal of business & industrial marketing
133
Journal of retailing and consumer services
95
SpringerLink / Bücher
68
International journal of electronic customer relationship management : IJECRM
48
Journal of business-to-business marketing
47
Technological forecasting & social change : an international journal
47
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
46
International journal of electronic marketing and retailing : IJEMR
44
Electronic commerce research
42
International journal of business information systems : IJBIS
39
The service industries journal
39
Journal of management information systems : JMIS
38
Journal of strategic marketing
38
Springer eBook Collection
37
Journal of internet commerce
36
Journal of travel and tourism marketing
36
International journal of production economics
34
Journal of the Academy of Marketing Science
34
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
33
Journal of marketing
32
Information systems research : ISR
30
Cogent business & management
29
Journal of open innovation : technology, market, and complexity
28
The journal of services marketing
28
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
26
Asia Pacific journal of marketing and logistics
25
Electronic markets : EM ; the international journal of electronic commerce and business media
25
Journal of retailing
25
Gabler Edition Wissenschaft
24
International journal of e-business research : an official publication of the Information Resources Management Association
24
International journal of internet marketing and advertising : IJIMA
24
Journal of electronic commerce research : JECR
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
Service business
24
International journal of electronic commerce : IJEC
23
International journal of hospitality management
23
Services marketing quarterly
23
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ECONIS (ZBW)
27
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1
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
2
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
3
Do loyalty cards enhance loyalty in the pharmaceutical sector?
Marques, Susana Henriques
;
Cardoso, Margarida G. M. S.
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
2
,
pp. 143-162
Persistent link: https://www.econbiz.de/10011820581
Saved in:
4
The benefits of sales force automation (SFA) : an empirical examination of SFA usage on relationship quality and performance
Holloway, Betsy Bugg
;
Deitz, George D.
;
Hansen, John D.
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 223-242
Persistent link: https://www.econbiz.de/10010244789
Saved in:
5
Consumer trust and satisfaction in the formation of consumer loyalty intentions in transactional exchange : the case of a mass discount retailer
Taylor, Steven A.
;
Donovan, Leigh Anne Novak
;
Ishida, …
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10010392656
Saved in:
6
Customers’ attribution of blame in chain store settings : the perspectives of relationship orientation
Chen, Yi-Mu
;
Huang, Tseng-Lung
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10011383851
Saved in:
7
Conceptional study of relationship signals in the IT services sector in India
Biswas, Supriya
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 154-171
Persistent link: https://www.econbiz.de/10011633624
Saved in:
8
Customer interface in spiritual tourism via "synaptic
CRM
gap" : an integrative technology-based conceptual model for relationship marketing
Kaur, Gunjeet
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 326-343
Persistent link: https://www.econbiz.de/10011633662
Saved in:
9
Identifying customer loyalty supporting factors in the retail banking context : an empirical examination
Bhatnagar, Shakti Bodh
;
Syed, Asif Ali
;
Mishra, …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
3
,
pp. 197-225
Persistent link: https://www.econbiz.de/10011820595
Saved in:
10
When relationship marketing goes wrong : opportunism and consumer well-being in consumer-bank relationships
Elsharnouby, Tamer
;
Parsons, Elizabeth
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 141-63
Persistent link: https://www.econbiz.de/10009774819
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