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Beziehungsmarketing
107
Relationship marketing
107
Consumer behaviour
75
Konsumentenverhalten
75
Einzelhandel
55
Retail trade
55
Customer satisfaction
28
Kundenzufriedenheit
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24
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24
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Grewal, Dhruv
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Verhoef, Peter C.
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Danaher, Tracey S.
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Journal of retailing
SpringerLink / Bücher
1,609
Journal of business research : JBR
756
Journal of retailing and consumer services
612
Industrial marketing management : the international journal for industrial and high-tech firms
564
Gabler Edition Wissenschaft
363
Springer eBook Collection
349
Springer eBook Collection / Business and Economics
341
International journal of hospitality management
307
Research
264
The journal of business & industrial marketing
248
Europäische Hochschulschriften / 5
233
The journal of services marketing
228
Journal of the Academy of Marketing Science
221
The journal of personal selling & sales management : JPSSM
218
The service industries journal
210
Lehrbuch
187
Journal of strategic marketing
185
Journal of marketing
165
International journal of electronic customer relationship management : IJECRM
146
International journal of contemporary hospitality management
122
Journal of service research : JSR
122
Journal of travel and tourism marketing
120
Psychology & marketing
119
European journal of marketing : EJM
116
Journal of hospitality marketing & management
116
Tourism management : research, policies, practice
113
Asia Pacific journal of marketing and logistics
112
Marketing intelligence & planning
112
The journal of product & brand management
112
The journal of brand management : an international journal
110
Journal of service management
109
essentials
109
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
106
Cogent business & management
103
Gabler Research
102
Services marketing quarterly
98
Hamburger Schriften zur Marketingforschung
97
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
97
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
95
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ECONIS (ZBW)
128
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1
Quiet sellers : when introversion drives salesperson performance
Chaker, Nawar N.
;
Habel, Johannes
;
Hartmann, Nathaniel N.
; …
- In:
Journal of retailing
100
(
2024
)
3
,
pp. 456-474
Persistent link: https://www.econbiz.de/10015065360
Saved in:
2
Trust during retail encounters : a touchy proposition
Orth, Ulrich R.
;
Bouzdine-Chameeva, Tatiana
;
Brand, Kathrin
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 301-314
Persistent link: https://www.econbiz.de/10009781853
Saved in:
3
When sales managers and salespeople disagree in the appreciation for their firm : the phenomenon of organizational identification tension
Kraus, Florian
;
Haumann, Till
;
Ahearne, Michael
; …
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 486-515
Persistent link: https://www.econbiz.de/10011377066
Saved in:
4
The effectiveness of e-tailers' communication practices in stimulating sales of niche versus popular products
Meiseberg, Brinja
- In:
Journal of retailing
92
(
2016
)
3
,
pp. 319-332
Persistent link: https://www.econbiz.de/10011566707
Saved in:
5
Utilitarian and hedonic motivators of shoppers' decision to consult with salespeople
Haas, Alexander
;
Kenning, Peter
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 428-441
Persistent link: https://www.econbiz.de/10010408212
Saved in:
6
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
7
Identifying sales performance gaps with internal benchmarking
Claro, Danny Pimentel
;
Kamakura, Wagner A.
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10011790683
Saved in:
8
Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
Saved in:
9
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Saved in:
10
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
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