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Beziehungsmarketing
107
Relationship marketing
107
Consumer behaviour
71
Konsumentenverhalten
71
Einzelhandel
48
Retail trade
48
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
16
Distribution channel
16
Online retailing
16
Online-Handel
16
Service quality
16
Vertriebsweg
16
E-commerce
11
Electronic Commerce
11
Marketing management
11
Marketingmanagement
11
Brand management
10
Markenführung
10
Customer experience
9
Retailing
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8
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8
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6
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Grewal, Dhruv
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Herhausen, Dennis
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Hult, G. Tomas M.
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Kopalle, Praveen K.
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Kumar, V.
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Langerak, Fred
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Mittal, Vikas
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Journal of retailing
Economics Papers from University Paris Dauphine
689
Journal of business research : JBR
662
Journal of retailing and consumer services
590
MPRA Paper
576
Industrial marketing management : the international journal for industrial and high-tech firms
410
SpringerLink / Bücher
314
International journal of hospitality management
303
The journal of services marketing
225
The journal of business & industrial marketing
211
The service industries journal
189
ERIM Report Series Research in Management
181
Journal of strategic marketing
173
Journal of the Academy of Marketing Science
173
CESifo Working Paper
162
Ovidius University Annals, Economic Sciences Series
154
Annals of Faculty of Economics
144
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
129
IZA Discussion Papers
128
International journal of contemporary hospitality management
122
Cogent business & management
121
Amfiteatru Economic Journal
120
Journal of hospitality marketing & management
120
Working papers / Rimisp Centro Latinoamericano para el Desarrollo Rural
119
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
CESifo working papers
116
Tourism management : research, policies, practice
115
Open Access publications from Université Paris-Dauphine
114
Journal of service management
111
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
The AMFITEATRU ECONOMIC journal
109
Asia Pacific journal of marketing and logistics
108
NBER Working Papers
107
The journal of brand management : an international journal
107
Marketing intelligence & planning
106
Psychology & marketing
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
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ECONIS (ZBW)
111
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1
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1
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
2
Expertise makes perfect : how the variance of a reviewer's historical ratings influences the persuasiveness of online reviews
Wu, Xiaoyue
;
Jin, Liyin
;
Xu, Qian
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 238-250
Persistent link: https://www.econbiz.de/10012648995
Saved in:
3
The importance of trust for personalized online advertising
Bleier, Alexander
;
Eisenbeiß, Maik
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 390-409
Persistent link: https://www.econbiz.de/10011377040
Saved in:
4
How artificial intelligence will affect the future of retailing
Guha, Abhijit
;
Grewal, Dhruv
;
Kopalle, Praveen K.
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 28-41
Persistent link: https://www.econbiz.de/10012514568
Saved in:
5
The Ostrich effect : feeling hidden amidst the ambient sound of human voices
Ringler, Christine
;
Esmark Jones, Carol L.
;
Stevens, …
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 593-610
Persistent link: https://www.econbiz.de/10013535713
Saved in:
6
Cross-buying in retailing: drivers and consequences
Kumar, V.
;
George, Morris
;
Pancras, Joseph
- In:
Journal of retailing
84
(
2008
)
1
,
pp. 15-27
Persistent link: https://www.econbiz.de/10003732227
Saved in:
7
Global media, local metaphor: television shopping and marketing-as-relationship in America, Japan, and Taiwan
Warden, Clyde A.
;
Huang, Stephen Chi-Tsun
;
Liu, Tsung-Chi
; …
- In:
Journal of retailing
84
(
2008
)
1
,
pp. 119-129
Persistent link: https://www.econbiz.de/10003732255
Saved in:
8
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
9
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
Saved in:
10
Customer experience management in retailing : an organizing framework
Grewal, Dhruv
;
Levy, Michael
;
Kumar, V.
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10003834467
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