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Loyalty formation for different customer journey segments
Herhausen, Dennis; Kleinlercher, Kristina; Verhoef, Peter C. - In: Journal of retailing 95 (2019) 3, pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
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The effect of compensation on repurchase intentions in service recovery
Grewal, Dhruv; Roggeveen, Anne L.; Tsiros, Michael - In: Journal of retailing 84 (2008) 4, pp. 424-434
Persistent link: https://www.econbiz.de/10003794937
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Fraudulent return proclivity : an empirical analysis
Harris, Lloyd C. - In: Journal of retailing 84 (2008) 4, pp. 461-476
Persistent link: https://www.econbiz.de/10003794955
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Food for thought : how will the nutrition labeling of quick service restaurant menu items influence consumers' product evaluations, purchase intentions, and choices?
Burton, Scot; Howlett, Elizabeth; Tangari, Andrea Heintz - In: Journal of retailing 85 (2009) 3, pp. 258-273
Persistent link: https://www.econbiz.de/10003892350
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Interactional service failures in a pseudorelationship: the role of organizational attributions
Hess, Ronald L.; Ganesan, Shankar; Klein, Noreen M. - In: Journal of retailing 83 (2007) 1, pp. 79-95
Persistent link: https://www.econbiz.de/10003438283
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Employee versus supervisor ratings of performance in the retail customer service sector: differences in predictive validity for customer outcomes
Netemeyer, Richard G.; Maxham, James G., III. - In: Journal of retailing 83 (2007) 1, pp. 131-145
Persistent link: https://www.econbiz.de/10003438299
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Multiple reference effects in service evaluations: roles of alternative attractiveness and self-image congruity
Yim, Chi Kin; Chan, Kimmy Wa; Hung, Kineta - In: Journal of retailing 83 (2007) 1, pp. 147-157
Persistent link: https://www.econbiz.de/10003438302
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The role of customer orientation as a moderator of the job demand-burnout-performance relationship : a surface-level trait perspective
Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Journal of retailing 85 (2009) 4, pp. 480-492
Persistent link: https://www.econbiz.de/10003930089
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Effects of consumers' efforts on price and promotion fairness perceptions
Xia, Lan; Kukar-Kinney, Monika; Monroe, Kent B. - In: Journal of retailing 86 (2010) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10003969339
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How call center location impacts expectations of service from reputable versus lesser known firms
Roggeveen, Anne L.; Bharadwaj, Neeraj; Hoyer, Wayne D. - In: Journal of retailing 83 (2007) 4, pp. 403-410
Persistent link: https://www.econbiz.de/10003598469