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Consumer behaviour
303
Konsumentenverhalten
303
Einzelhandel
143
Retail trade
143
Relationship marketing
104
Beziehungsmarketing
103
Online retailing
49
Online-Handel
49
Brand management
34
Markenführung
34
Preismanagement
34
Pricing strategy
34
Distribution channel
32
Vertriebsweg
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E-commerce
29
Electronic Commerce
29
Retailing
29
Customer satisfaction
28
Kundenzufriedenheit
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Dienstleistungsqualität
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Service quality
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Verkaufsförderung
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Marketing management
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Brand image
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Ladengestaltung
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Markenartikel
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Markenimage
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Store design
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Food retailing
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Lebensmitteleinzelhandel
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Grewal, Dhruv
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Verhoef, Peter C.
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Breugelmans, Els
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Campo, Katia
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Nordfält, Jens
6
Roggeveen, Anne L.
6
Ruyter, Ko de
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Blut, Markus
5
Neslin, Scott A.
5
Noble, Stephanie M.
5
Wetzels, Martin
5
Burton, Scot
4
Evanschitzky, Heiner
4
Monroe, Kent B.
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Pauwels, Koen
4
Ratchford, Brian Thomas
4
Bearden, William O.
3
Biswas, Abhijit
3
Biswas, Dipayan
3
Brady, Michael K.
3
Cronin, J. J.
3
Dass, Mayukh
3
Farris, Paul W.
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Gangwar, Manish
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Gauri, Dinesh Kumar
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Hardesty, David M.
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Haruvy, Ernan
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Howlett, Elizabeth
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Inman, J. Jeffrey
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Jha, Subhash
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Khare, Adwait
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Kopalle, Praveen K.
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Kukar-Kinney, Monika
3
Lamey, Lien
3
Lehmann, Donald R.
3
Lemon, Katherine N.
3
Levy, Michael
3
Ma, Yu
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Journal of retailing
Journal of business research : JBR
2,374
Journal of retailing and consumer services
2,070
International journal of forecasting
1,597
Journal of forecasting
886
International journal of hospitality management
858
NBER working paper series
788
International journal of consumer studies
771
Psychology & marketing
686
SpringerLink / Bücher
647
Working paper / National Bureau of Economic Research, Inc.
645
NBER Working Paper
621
Technological forecasting & social change : an international journal
612
Journal of consumer research : JCR ; an interdisciplinary bimonthly
583
Industrial marketing management : the international journal for industrial and high-tech firms
511
Management science : journal of the Institute for Operations Research and the Management Sciences
511
European journal of operational research : EJOR
453
Applied economics
444
Asia Pacific journal of marketing and logistics
430
The journal of product & brand management
407
European journal of marketing : EJM
398
Energy economics
396
Tourism management : research, policies, practice
394
Journal of marketing research : JMR
379
Working paper
379
Discussion paper / Centre for Economic Policy Research
374
Journal of travel and tourism marketing
373
The journal of services marketing
372
The journal of brand management : an international journal
371
Journal of marketing management : MM
368
Journal of marketing
366
Journal of the Academy of Marketing Science
363
Economics letters
354
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
349
Applied economics letters
339
The service industries journal
336
Cogent business & management
331
International journal of contemporary hospitality management
330
Journal of international consumer marketing
329
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
324
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ECONIS (ZBW)
347
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1
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347
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1
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
2
Capturing the evolution of customer-firm relationships : how customers become more (or less) valuable over time
Mark, Tanya
;
Lemon, Katherine N.
;
Vandenbosch, Mark B.
; …
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 231-245
Persistent link: https://www.econbiz.de/10009781858
Saved in:
3
The effects of loyalty programs on customer lifetime duration and share of wallet
Meyer-Waarden, Lars
- In:
Journal of retailing
83
(
2007
)
2
,
pp. 223-236
Persistent link: https://www.econbiz.de/10003452393
Saved in:
4
Consequences of value in retail markets
Chaudhuri, Arjun
;
Ligas, Mark
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 406-419
Persistent link: https://www.econbiz.de/10003892384
Saved in:
5
Children's perceived value : conceptualization, scale development, and validation
Williams, Janine
;
Gazley, Aaron
;
Ashill, Nicholas
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 301-315
Persistent link: https://www.econbiz.de/10012649002
Saved in:
6
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
Kleijnen, Mirella
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 33-46
Persistent link: https://www.econbiz.de/10003438201
Saved in:
7
Helping firms reduce complexity in multichannel online data : a net taxonomy-based approach for customer journeys
Anderl, Eva
;
Schumann, Jan Hendrik
;
Kunz, Werner
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 185-203
Persistent link: https://www.econbiz.de/10011505019
Saved in:
8
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
9
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
10
Let me imagine that for you : transforming the retail frontline through augmenting customer mental imagery ability
Heller, Jonas
;
Chylinski, Mathew
;
Ruyter, Ko de
;
Mahr, …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 94-114
Persistent link: https://www.econbiz.de/10012102953
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