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Consumer behaviour
117
Konsumentenverhalten
117
Relationship marketing
108
Beziehungsmarketing
107
Einzelhandel
86
Retail trade
86
Online retailing
80
Online-Handel
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Customer satisfaction
54
Kundenzufriedenheit
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E-commerce
48
Electronic Commerce
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Vertriebsweg
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Dienstleistungsqualität
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Service quality
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Retailing
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Salespeople
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Brand image
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Grewal, Dhruv
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Roggeveen, Anne L.
7
Verhoef, Peter C.
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Blut, Markus
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Breugelmans, Els
6
Noble, Stephanie M.
5
Ruyter, Ko de
5
Campo, Katia
4
Evanschitzky, Heiner
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Neslin, Scott A.
4
Nordfält, Jens
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Ratchford, Brian Thomas
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Brady, Michael K.
3
Cronin, J. J.
3
Gauri, Dinesh Kumar
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Herhausen, Dennis
3
Inman, J. Jeffrey
3
Jindal, Rupinder P.
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Kumar, V.
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Lamey, Lien
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Lemon, Katherine N.
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Melis, Kristina
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Mittal, Vikas
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Pauwels, Koen
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Soysal, Gonca
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Chen, Jialie
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Dant, Rajiv P.
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Darke, Peter R.
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El Kihal, Siham
2
Emrich, Oliver
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Journal of retailing
Journal of business research : JBR
1,061
Journal of retailing and consumer services
1,051
SpringerLink / Bücher
638
International journal of hospitality management
600
Industrial marketing management : the international journal for industrial and high-tech firms
522
NBER working paper series
520
Working paper / National Bureau of Economic Research, Inc.
441
NBER Working Paper
432
The service industries journal
334
The journal of services marketing
323
Tourism management : research, policies, practice
281
Journal of Services Marketing
271
Electronic commerce research
263
Journal of travel and tourism marketing
253
The journal of business & industrial marketing
251
Journal of the Academy of Marketing Science
242
International journal of contemporary hospitality management
238
Journal of hospitality marketing & management
231
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
228
Springer eBook Collection
224
European Journal of Marketing
221
Journal of strategic marketing
218
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
216
Cogent business & management
204
Psychology & marketing
198
International journal of electronic marketing and retailing : IJEMR
196
International journal of business information systems : IJBIS
195
Asia Pacific journal of marketing and logistics
194
European journal of operational research : EJOR
194
Management science : journal of the Institute for Operations Research and the Management Sciences
194
Journal of internet commerce
189
International journal of production economics
186
Journal of marketing
186
International journal of electronic customer relationship management : IJECRM
185
International Journal of Bank Marketing
184
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
173
Technological forecasting & social change : an international journal
170
Discussion paper series / IZA
168
MPRA Paper
168
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ECONIS (ZBW)
210
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210
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1
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
2
To jeep or not to keep : effects of online customer reviews on product returns
Minnema, Alec
;
Bijmolt, H. A.
;
Gensler, Sonja
;
Wiesel, …
- In:
Journal of retailing
92
(
2016
)
3
,
pp. 253-267
Persistent link: https://www.econbiz.de/10011566694
Saved in:
3
E-services quality : development of a hierarchical model
Blut, Markus
- In:
Journal of retailing
92
(
2016
)
4
,
pp. 500-517
Persistent link: https://www.econbiz.de/10011629507
Saved in:
4
Online customer experience in e-retailing : an empirical model of antecedents and outcomes
Rose, Susan
;
Clark, Moira
;
Samouel, Phillip
;
Hair, Neil
- In:
Journal of retailing
88
(
2012
)
2
,
pp. 308-322
Persistent link: https://www.econbiz.de/10009562800
Saved in:
5
The hare and the tortoise : do earlier adopters of online channels purchase more?
Li, Jing
;
Konuş, Umut
;
Pauwels, Koen
;
Langerak, Fred
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 289-308
Persistent link: https://www.econbiz.de/10011309673
Saved in:
6
The impact of the multi-channel retail mix on online store choice : does online experience matter?
Melis, Kristina
;
Campo, Katia
;
Breugelmans, Els
;
Lamey, Lien
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011309679
Saved in:
7
Helping firms reduce complexity in multichannel online data : a net taxonomy-based approach for customer journeys
Anderl, Eva
;
Schumann, Jan Hendrik
;
Kunz, Werner
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 185-203
Persistent link: https://www.econbiz.de/10011505019
Saved in:
8
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
9
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
10
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
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