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When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation
Yang, Zhao; Algesheimer, René; Dholakia, Utpal - In: Journal of retailing 93 (2017) 4, pp. 420-439
Persistent link: https://www.econbiz.de/10011790692
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The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine; Lervik-Olsen, Line; Gustafsson, Anders - In: Journal of retailing 99 (2023) 2, pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
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Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn; Torrico, Boris Herbas; Enkawa, Takao; … - In: Journal of retailing 90 (2014) 4, pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
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How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.; Mattila, Anna S. - In: Journal of retailing 91 (2015) 1, pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
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Should online retailers emphasize efficiency or experience? : first insights on the evolution and heterogeneity of website attributes
El-Manstrly, Dahlia; Herhausen, Dennis; Guha, Abhijit; … - In: Journal of retailing 100 (2024) 2, pp. 274-292
Persistent link: https://www.econbiz.de/10015065218
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Journeying together : aligning retailer and service provider roles with collective consumer practices
Thomas, Tandy Chalmers; Epp, Amber M.; Price, Linda L. - In: Journal of retailing 96 (2020) 1, pp. 9-24
Persistent link: https://www.econbiz.de/10012295803
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I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.; Noble, Stephanie M.; Breazeale, Michael J. - In: Journal of retailing 93 (2017) 3, pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
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Enhancing customer engagement through consciousness
Ghrewal, Dhruv; Roggeveen, Anne L.; Sisodia, Rajendra; … - In: Journal of retailing 93 (2017) 1, pp. 55-64
Persistent link: https://www.econbiz.de/10011704690
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Navigating contradictory logics in the field of luxury retailing
Welté, Jean-Baptiste; Cayla, Julien; Fischer, Eileen - In: Journal of retailing 98 (2022) 3, pp. 510-526
Persistent link: https://www.econbiz.de/10013426743
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Co-creating affective atmospheres in retail experience
Joy, Annamma; Wang, Jeff Jianfeng; Orazi, Davide C.; … - In: Journal of retailing 99 (2023) 2, pp. 297-317
Persistent link: https://www.econbiz.de/10014322019