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The relationship between strategic type and new service development competence : a study of Chinese knowledge intensive business services
Liu, Shunzhong - In: Service business 6 (2012) 2, pp. 157-175
Persistent link: https://www.econbiz.de/10009534900
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Performance effects of aligning service innovation and the strategic use of information technology
Huang, Hui-Ling - In: Service business 8 (2014) 2, pp. 171-195
Persistent link: https://www.econbiz.de/10010351462
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Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker; Finsterwalder, Jörg - In: Journal of retailing and consumer services 28 (2016), pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
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The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc; Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 16 (2022) 1, pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
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Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence; Yu, Ting; Keeling, Debbie Isobel; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
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Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon; Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 54 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
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The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho; Yoo, Jaewon - In: Journal of retailing and consumer services 48 (2019), pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
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Service value and retention : does gender matter?
Darley, William K.; Luethge, Denise J. - In: Journal of retailing and consumer services 48 (2019), pp. 178-185
Persistent link: https://www.econbiz.de/10012001297
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Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko; Mitronen, Lasse; Kwan, Stephen K. - In: Journal of retailing and consumer services 49 (2019), pp. 380-388
Persistent link: https://www.econbiz.de/10012026015