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The impact of salespeople's relational behaviors and organizational fairness on customer loyalty : an empirical study in B-to-B relationships
Poujol, Juliet F.; Siadou-martin, Béatrice; Vidal, David; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 429-438
Persistent link: https://www.econbiz.de/10009768994
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Antecedents of adaptive selling among retail salespeople : a multilevel analysis
Simintiras, Antonis C.; Ifie, Kemefasu; Watkins, Alan J.; … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 419-428
Persistent link: https://www.econbiz.de/10009755352
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Constructive deviance as a driver for performance in retail
Mertens, Willem; Recker, Jan; Kummer, Tyge-F.; Viaene, Stijn - In: Journal of retailing and consumer services 30 (2016), pp. 193-203
Persistent link: https://www.econbiz.de/10011473197
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Frontline employees' attitudes towards self-service technologies : threats or opportunity for job performance?
Di Pietro, Loredana; Pantano, Eleonora; Di Virgilio, … - In: Journal of retailing and consumer services 21 (2014) 5, pp. 844-850
Persistent link: https://www.econbiz.de/10010407215
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Antecendts of brand citizenship behavior in retailing
Porricelli, Matthew S.; Yurova, Yuliya; Abratt, Russell; … - In: Journal of retailing and consumer services 21 (2014) 5, pp. 745-752
Persistent link: https://www.econbiz.de/10010407230
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Deviant behavior in retail, when sales associates "go bad"! : examining the relationship between thr work-family interface, job, stress, and salesperson deviance
Swimberghe, Krist; Jones, Robert Paul; Darrat, Mahmoud - In: Journal of retailing and consumer services 21 (2014) 4, pp. 424-431
Persistent link: https://www.econbiz.de/10010388560
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Effects of confidence and social benefits on consumers' extra-role and in-role behaviors : a social identity and social exchange perspective
Utkarsh; Gupta, Roopak Kumar - In: Journal of retailing and consumer services 65 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013169566
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Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik; Wang, Chen-Ya; Lee, Kangcheol - In: Journal of retailing and consumer services 65 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
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A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour : The role of ethical standard and value relevance
Abdelmoety, Ziad Hassan; Aboul-Dahab, Sameh; Agag, Gomaa - In: Journal of retailing and consumer services 64 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209624
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Value co-creation and employee service behaviours : the moderating role of trust in employee : hotel relationship
Boadi, Evans Asante; He, Zheng; Antwi, Collins Opoku; … - In: Journal of retailing and consumer services 66 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209637