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The CRM process in retail and service sector firms in Japan : loyalty development and financial return
Minami, Chieko; Dawson, John A. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 375-385
Persistent link: https://www.econbiz.de/10003742279
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Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene; Berenguer Contrí, Gloria; … - In: Journal of retailing and consumer services 16 (2009) 3, pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
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Customer relationship management in retailing : a content analysis of retail trade journals
Anderson, Joan L.; Jolly, Laura D.; Fairhurst, Ann E. - In: Journal of retailing and consumer services 14 (2007) 6, pp. 394-399
Persistent link: https://www.econbiz.de/10003584775
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Special issue: Data mining applications in retailing and consumer services
Cardoso, Margarida (contributor) - 2007
Persistent link: https://www.econbiz.de/10003584792
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Behavioural loyalty towards store brands
Labeaga, José M.; Lado Coustré, Nora; Martos, M. - In: Journal of retailing and consumer services 14 (2007) 5, pp. 347-356
Persistent link: https://www.econbiz.de/10003521209
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Channel integration and profit sharing in the dynamics of multi-channel firms
Yan, Ruiliang; Wang, John; Zhou, Bin - In: Journal of retailing and consumer services 17 (2010) 5, pp. 430-440
Persistent link: https://www.econbiz.de/10008654214
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Edutainment experiences for children in retail stores, from a child’s perspective
Feenstra, Florence; Muzellec, Laurent; Faultrier, … - In: Journal of retailing and consumer services 26 (2015), pp. 47-56
Persistent link: https://www.econbiz.de/10011347845
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Engaging consumers on new integrated multichannel retail settings : challenges for retailers
Pantano, Eleonora; Viassone, Milena - In: Journal of retailing and consumer services 25 (2015), pp. 106-114
Persistent link: https://www.econbiz.de/10011313592
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The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz; Silva, Marcos Antonio da - In: Journal of retailing and consumer services 24 (2015), pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
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Effects of loyalty program rewards on store loyalty
Meyer-Waarden, Lars - In: Journal of retailing and consumer services 24 (2015), pp. 22-32
Persistent link: https://www.econbiz.de/10010528622