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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
238
Konsumentenverhalten
238
Customer satisfaction
216
Kundenzufriedenheit
216
Beziehungsmarketing
181
Relationship marketing
181
Einzelhandel
74
Retail trade
74
Customer service
59
Kundenservice
59
Online retailing
42
Online-Handel
42
Beschwerdemanagement
37
Complaint management
37
Satisfaction
28
E-commerce
27
Electronic Commerce
27
Dienstleistungssektor
26
Service industry
26
Viral marketing
26
Virales Marketing
26
Emotion
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
6
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Chen, Shu-ching
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
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Journal of retailing and consumer services
Zi you zhong guo zhi gong ye
763
NBER working paper series
681
Working paper / National Bureau of Economic Research, Inc.
627
NBER Working Paper
578
Discussion paper series / IZA
481
International journal of hospitality management
461
The service industries journal
380
Economics of education review
375
Journal of business research : JBR
361
Applied economics
344
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
321
IZA Discussion Paper
266
CESifo working papers
218
Discussion paper / Centre for Economic Policy Research
218
The journal of services marketing
218
Technological forecasting & social change : an international journal
213
Journal of air transport management
207
The journal of technology transfer
207
Tourism management : research, policies, practice
202
Working paper
201
Economic review : issued bi-monthly
197
European journal of operational research : EJOR
186
International journal of contemporary hospitality management
179
Research policy : policy, management and economic studies of science, technology and innovation
177
Auditing : a journal of practice & theory
176
Journal of marketing for higher education
169
Review of Pacific Basin financial markets and policies
161
Discussion paper
160
Journal of hospitality marketing & management
155
SpringerLink / Bücher
153
Services marketing quarterly
152
The TQM journal : the international review of organizational improvement
152
Journal of travel and tourism marketing
151
Applied economics letters
148
Cogent business & management
148
Discussion paper / Tinbergen Institute
147
International journal of production research
141
Economics letters
140
International journal of productivity and quality management : IJPQM
137
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ECONIS (ZBW)
344
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1
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
2
The role of consumer participation readiness in automated parcel station usage intentions
Chen, Ching-fu
;
White, Christopher J.
;
Hsieh, Yi-En
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012238372
Saved in:
3
Revisiting customers' perception of service quality in fast food restaurants
Namin, Aidin
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 70-81
Persistent link: https://www.econbiz.de/10011628999
Saved in:
4
Building value with packaging : development and validation of a measurement scale
Dopico-Parada, Ana
;
López-Miguens, María Jesús
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012665873
Saved in:
5
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
6
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
7
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
8
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
9
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
10
The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk
;
Rindfleisch, Aric
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 10-18
Persistent link: https://www.econbiz.de/10003938036
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