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~isPartOf:"Journal of retailing and consumer services"
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Service quality
335
Dienstleistungsqualität
334
Consumer behaviour
251
Konsumentenverhalten
251
Customer satisfaction
221
Kundenzufriedenheit
221
Beziehungsmarketing
187
Relationship marketing
187
Einzelhandel
75
Retail trade
75
Customer service
58
Kundenservice
58
Online retailing
42
Online-Handel
42
Beschwerdemanagement
37
Complaint management
37
Emotion
28
Satisfaction
28
E-commerce
27
Electronic Commerce
27
Viral marketing
27
Virales Marketing
27
Dienstleistungssektor
26
Measurement
26
Service industry
26
Messung
25
Customer loyalty
23
Customer experience
20
Customer integration
20
Kundenintegration
20
Ladengestaltung
19
Store design
19
Brand image
17
Brand management
17
Confidence
17
Markenführung
17
Markenimage
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
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4
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Article
361
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1
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362
Aufsatz in Zeitschrift
362
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1
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1
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English
362
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
6
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Cuny, Caroline
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Wang, Xueqin
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
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Journal of retailing and consumer services
NBER working paper series
824
Working paper / National Bureau of Economic Research, Inc.
710
NBER Working Paper
686
Discussion paper series / IZA
581
International journal of hospitality management
458
Journal of business research : JBR
389
Economics of education review
359
IZA Discussion Paper
348
The service industries journal
314
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
257
Applied economics
246
SpringerLink / Bücher
218
The journal of services marketing
216
CESifo working papers
213
The journal of technology transfer
211
Working paper
198
Discussion paper / Centre for Economic Policy Research
182
International journal of contemporary hospitality management
177
Technological forecasting & social change : an international journal
177
Auditing : a journal of practice & theory
175
Applied economics letters
173
Tourism management : research, policies, practice
171
Research policy : policy, management and economic studies of science, technology and innovation
170
IZA Discussion Papers
169
Journal of marketing for higher education
169
The TQM journal : the international review of organizational improvement
158
Journal of air transport management
156
Policy research working paper : WPS
155
Services marketing quarterly
154
World Bank E-Library Archive
152
European journal of operational research : EJOR
148
Journal of hospitality marketing & management
148
Cogent business & management
145
OECD Environment Statistics
142
Journal of Services Marketing
141
Spudai : oikonomikai, koinōnikai, technikai ; periodikē ekdosis tēs en Peiraiei Anotātēs Biomēchanikēs Scholēs
139
Administrative Sciences : open access journal
138
Discussion paper
138
International journal of quality & reliability management
137
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ECONIS (ZBW)
362
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362
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1
Understanding quality and satisfaction in public hospital services : a nationwide inpatient survey in
Greece
Mitropoulos, Panagiotis
;
Vasileiou, Konstantinos
; …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
Saved in:
2
Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.
;
Friman, Margareta
;
Pareigis, Jörg
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
Saved in:
3
Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581906
Saved in:
4
A correlated uniqueness model of service quality
measurement
among users of cloud-based service platforms
Boakye, Kwabena G.
;
Natesan, Prathiba
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
Saved in:
5
Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys
Audrezet, Alice
;
Parguel, Béatrice
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 285-295
Persistent link: https://www.econbiz.de/10011883216
Saved in:
6
Measuring and improving customer retention at authorised automobile workshops after free services
Kumar, Anil
;
Luthra, Sunil
;
Khandelwal, Dinesh Kumar
; …
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 93-102
Persistent link: https://www.econbiz.de/10011747730
Saved in:
7
Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad
;
Shokoohyar, Sina
;
Safari, Sepehr
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
Saved in:
8
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
9
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
10
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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