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~isPartOf:"Journal of retailing and consumer services"
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Subject
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Consumer behaviour
357
Konsumentenverhalten
357
Service quality
332
Dienstleistungsqualität
331
Customer satisfaction
231
Kundenzufriedenheit
231
Beziehungsmarketing
220
Relationship marketing
220
Food retailing
130
Lebensmitteleinzelhandel
130
Einzelhandel
125
Retail trade
125
Customer service
76
Kundenservice
74
Online retailing
58
Online-Handel
58
Food trade
40
Lebensmittelhandel
40
Arbeitsverhalten
39
E-commerce
39
Electronic Commerce
39
Work behaviour
39
Beschwerdemanagement
37
Complaint management
37
Emotion
34
Brand management
30
Markenführung
30
Satisfaction
30
Brand image
28
Confidence
28
Markenimage
28
Vertrauen
28
Customer loyalty
27
Dienstleistungssektor
27
Service industry
27
Viral marketing
26
Virales Marketing
26
Customer integration
24
Kundenintegration
24
Ladengestaltung
22
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384
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3
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522
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523
Aufsatz in Zeitschrift
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Case study
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English
523
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Prentice, Catherine
12
Söderlund, Magnus
8
Mortimer, Gary
5
Park, Jungkun
5
Paul, Justin
5
Quach, Sara
5
Bogomolova, Svetlana
4
Gong, Taeshik
4
Ladhari, Riadh
4
Lombart, Cindy
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Thaichon, Park
4
Ashill, Nicholas J.
3
Cambra-Fierro, Jesús
3
Chen, Mu-Chen
3
Esbjerg, Lars
3
Gibbs, Tanya
3
Grace, Debra
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Hsu, Chia-Lin
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Konuk, Faruk Anıl
3
Louis, Didier
3
Mertens, Willem
3
Ngo, Liem Viet
3
Park, Eunil
3
Paswan, Audhesh K.
3
Recker, Jan
3
Rod, Michel
3
Rosengren, Sara
3
Seger-Guttmann, Tali
3
Shao, Wei
3
Trinh, Giang
3
Willems, Kim
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
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Published in...
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Journal of retailing and consumer services
International journal of hospitality management
602
The economic and social review
530
Journal of business research : JBR
462
Discussion paper series / IZA
382
The service industries journal
359
Journal of business ethics : JOBE
350
Working paper / The Economic and Social Research Institute
334
NBER working paper series
273
International journal of contemporary hospitality management
261
The journal of services marketing
258
Working paper / National Bureau of Economic Research, Inc.
258
Journal of the Statistical and Social Inquiry Society of Ireland
254
The international journal of human resource management
244
NBER Working Paper
237
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
233
The Irish banking review : a quarterly review
225
IZA Discussion Paper
218
SpringerLink / Bücher
213
Cogent business & management
208
Journal of vocational behavior
203
Journal of managerial psychology
193
Journal of business and psychology
186
Working paper series
184
ESRI Working Paper
181
Tourism management : research, policies, practice
176
Auditing : a journal of practice & theory
175
Journal of hospitality marketing & management
172
Services marketing quarterly
161
Journal of air transport management
159
Quarterly bulletin / Central Bank of Ireland
158
Journal of Services Marketing
155
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
146
International journal of human resource management
143
CESifo working papers
140
The TQM journal : the international review of organizational improvement
140
Discussion paper / Centre for Economic Policy Research
135
Journal of service research : JSR
133
Journal of travel and tourism marketing
130
Service business
128
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ECONIS (ZBW)
523
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1
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
2
Impact of shared history on customers' service evaluations
Al Hakim, Zeina T.
;
Sengupta, Sanchayan
;
Cuny, Caroline
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012268822
Saved in:
3
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
4
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
5
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
6
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
7
French consumers' perceptions of the unattended delivery model for e-grocery retailing
Goethals, Frank
;
Leclercq-Vandelannoitte, Aurélie
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
1
,
pp. 133-139
Persistent link: https://www.econbiz.de/10009507881
Saved in:
8
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
Saved in:
9
The role of psychological ownership in shoplifting prevention : an exploratory study
Potdar, Balkrushna
;
Guthrie, John
;
Gnoth, Juergen
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 253-265
Persistent link: https://www.econbiz.de/10011904423
Saved in:
10
How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît
;
Chebat, Jean-Charles
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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