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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
238
Konsumentenverhalten
238
Customer satisfaction
217
Kundenzufriedenheit
217
Beziehungsmarketing
189
Relationship marketing
189
Einzelhandel
81
Retail trade
81
Customer service
58
Kundenservice
58
Online retailing
40
Online-Handel
40
Beschwerdemanagement
37
Complaint management
37
Lieferantenmanagement
37
Supplier relationship management
37
E-commerce
29
Electronic Commerce
29
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Brand management
20
Customer experience
20
Customer integration
20
Kundenintegration
20
Markenführung
20
Brand image
19
Confidence
19
Ladengestaltung
19
Markenimage
19
Store design
19
Vertrauen
19
Quality management
18
Qualitätsmanagement
18
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364
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365
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365
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365
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Prentice, Catherine
11
Söderlund, Magnus
9
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Mortimer, Gary
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Fazal-e-Hasan, Syed
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Park, Eunil
3
Thaichon, Paramaporn
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
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Journal of retailing and consumer services
Industrial marketing management : the international journal for industrial and high-tech firms
867
Journal of business research : JBR
552
International journal of production economics
504
Auditing : a journal of practice & theory
449
International journal of hospitality management
439
International journal of production research
362
The journal of business & industrial marketing
338
The service industries journal
327
NBER working paper series
311
Working paper / National Bureau of Economic Research, Inc.
305
SpringerLink / Bücher
294
Managerial auditing journal
276
European journal of operational research : EJOR
258
NBER Working Paper
258
The accounting review : a publication of the American Accounting Association
257
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
236
Discussion paper series / IZA
235
The journal of services marketing
226
International journal of auditing : IJA
219
Cogent business & management
206
Accounting horizons : a quarterly publication of the American Accounting Association
201
Working paper / Türkiye Cumhuriyet Merkez Bankası
199
Applied economics
188
MPRA Paper
182
International journal of economics and financial issues : IJEFI
178
WPg : Kompetenz schafft Vertrauen
177
Europäische Hochschulschriften / 5
176
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
175
Journal of purchasing and supply management
175
International journal of contemporary hospitality management
173
International journal of economics and finance
167
Journal of business ethics : JOBE
166
Journal of hospitality marketing & management
161
Siyasal Bilgiler Fakültesi dergisi / Ankara Üniversitesi
160
Journal of air transport management
158
Services marketing quarterly
157
Management science : journal of the Institute for Operations Research and the Management Sciences
156
Tourism management : research, policies, practice
155
IZA Discussion Paper
146
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ECONIS (ZBW)
365
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1
A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean
;
Malhotra, Naresh K.
;
Alpert, Frank
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
Saved in:
2
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
3
Relationship quality as an antecedent of customer relationship proneness : a cross-cultural study between Spain and Mexico
Olavarría-Jaraba, Ana
;
Cambra-Fierro, Jesús J.
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 78-87
Persistent link: https://www.econbiz.de/10011826044
Saved in:
4
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
5
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
6
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
7
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
8
Developing a framework to improve retail category management trough category captain arrangements
Bandyopadhyay, Subri
;
Rominger, Anna
;
Basaviah, Savitri
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 315-319
Persistent link: https://www.econbiz.de/10003864566
Saved in:
9
An analysis of suppliers' roles in category management collaboration
Lindblom, Arto
;
Olkkonen, Rami
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10003597004
Saved in:
10
The influence of relationship marketing orientation on brand equity in banks
Yoganathan, Dhanushanthini
;
Jebrajakrithy, Charles
; …
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 14-22
Persistent link: https://www.econbiz.de/10011347849
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