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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
391
Konsumentenverhalten
391
Service quality
332
Dienstleistungsqualität
331
Beziehungsmarketing
304
Relationship marketing
304
Einzelhandel
113
Retail trade
113
Online retailing
85
Online-Handel
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Satisfaction
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Customer service
60
Kundenservice
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E-commerce
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Electronic Commerce
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Viral marketing
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Virales Marketing
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Beschwerdemanagement
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Brand management
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Complaint management
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Markenführung
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Emotion
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Customer loyalty
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Customer experience
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Confidence
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Brand image
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Customer integration
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Kundenintegration
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Markenimage
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Dienstleistungssektor
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Mobilkommunikation
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Prentice, Catherine
12
Söderlund, Magnus
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Park, Jungkun
10
Lombart, Cindy
6
Khan, Imran
5
Louis, Didier
5
Park, Eunil
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Paul, Justin
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Quach, Sara
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Cambra-Fierro, Jesús
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Hollebeek, Linda D.
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Hyun, Hyowon
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Karande, Kiran
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Molinillo, Sebastian
4
Mortimer, Gary
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Seger-Guttmann, Tali
4
Alnawas, Ibrahim
3
Anaya-Sánchez, Rafael
3
Ashill, Nicholas J.
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Bilgihan, Anil
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Chakraborty, Shibashish
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Fazal-e-Hasan, Syed
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Friman, Margareta
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Harun, Ahasan
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Hong, EunPyo
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Islam, Jamid Ul
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Jebarajakirthy, Charles
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Khajehzadeh, Saman
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Klaus, Philipp
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Kuppelwieser, Volker
3
Ladhari, Riadh
3
Nilashi, Mehrbakhsh
3
Samad, Sarminah
3
Vázquez-Carrasco, Rosario
3
Yang, Kiseol
3
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Journal of retailing and consumer services
International journal of hospitality management
546
Journal of business research : JBR
411
The service industries journal
367
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Tourism management : research, policies, practice
226
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
177
Services marketing quarterly
165
NBER Working Paper
164
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
152
Cogent business & management
151
International Journal of Bank Marketing
144
International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
139
Service business
132
European Journal of Marketing
128
International Journal of Contemporary Hospitality Management
126
International journal of quality & reliability management
124
International journal of quality and service sciences
119
Journal of service management
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
International journal of services and operations management
111
Total quality management & business excellence
111
International Journal of Quality & Reliability Management
110
Industrial marketing management : the international journal for industrial and high-tech firms
108
Health care management review : HCM review
107
SpringerLink / Bücher
105
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
98
Journal of the Academy of Marketing Science
96
Psychology & marketing
96
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ECONIS (ZBW)
539
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539
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1
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
2
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
3
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
4
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
5
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
6
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
7
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
8
Customer satisfaction's key factors in Spanish grocery stores : evidence from hypermarkets and supermarkets
Martínez-Ruiz, María Pilar
;
Jiménez-Zarco, Ana Isabel
; …
- In:
Journal of retailing and consumer services
17
(
2010
)
4
,
pp. 278-285
Persistent link: https://www.econbiz.de/10003989688
Saved in:
9
Investigating the non-linear effects of e-service quality dimensions on customer satisfaction
Finn, Adam
- In:
Journal of retailing and consumer services
18
(
2011
)
1
,
pp. 27-37
Persistent link: https://www.econbiz.de/10008839784
Saved in:
10
Exploring customers' store loyalty using the means-end chain approach
Lee, Wan-I
;
Chang, Chih-yuan
;
Liu, Yu-lun
- In:
Journal of retailing and consumer services
17
(
2010
)
5
,
pp. 395-405
Persistent link: https://www.econbiz.de/10008654218
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