Narrow search
Showing 1 - 10 of 339
Cover Image
Determinants of ex-customer winback in financial services
Bogomolova, Svetlana - In: Journal of retailing and consumer services 32 (2016), pp. 1-6
Persistent link: https://www.econbiz.de/10011556577
Cover Image
Psychological comfort in service relationships : a mixed-method approach
Radia, Karan Nilesh; Purohit, Sonal; Desai, Shachi; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013209576
Cover Image
Building loyalty with online financial services customers : is there a gender difference?
Ladhari, Riadh; Leclerc, André - In: Journal of retailing and consumer services 20 (2013) 6, pp. 560-569
Persistent link: https://www.econbiz.de/10010128305
Cover Image
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo; Hanson, Nicole - In: Journal of retailing and consumer services 55 (2020), pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Cover Image
Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors
Itani, Omar S.; Jaramillo, Fernando; Paesbrugghe, Bert - In: Journal of retailing and consumer services 53 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012171888
Cover Image
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Cover Image
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman; Paswan, Audhesh K.; Guzman, Francisco - In: Journal of retailing and consumer services 45 (2018), pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Cover Image
Profiling under conditions of ambiguity : an application in the financial services industry
Canhoto, Ana Isabel Domingos; Backhouse, James - In: Journal of retailing and consumer services 14 (2007) 6, pp. 408-419
Persistent link: https://www.econbiz.de/10003584788
Cover Image
A model of the antecedents of multiple channel usage
Coelho, Filipe; Easingwood, Christopher J. - In: Journal of retailing and consumer services 15 (2008) 1, pp. 32-41
Persistent link: https://www.econbiz.de/10003597024
Cover Image
After the global financial crash : individual factors differentiating young adult consumers' trust in banks and financial institutions
Shim, Soyeon; Serido, Joyce; Tang, Chuanyi - In: Journal of retailing and consumer services 20 (2013) 1, pp. 26-33
Persistent link: https://www.econbiz.de/10009701600