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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
215
Kundenzufriedenheit
215
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
71
Retail trade
71
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Quality management
18
Qualitätsmanagement
18
Confidence
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
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334
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
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Borges, Adilson
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Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
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Cuny, Caroline
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Davari, Arezoo
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Dorai, Sriram
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Dwivedi, Yogesh Kumar
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El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
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Journal of retailing and consumer services
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
661
International journal of productivity and quality management : IJPQM
534
The TQM journal : the international review of organizational improvement
491
International journal of quality & reliability management
469
International journal of hospitality management
452
Auditing : a journal of practice & theory
446
International journal of production research
390
The service industries journal
322
Total quality management & business excellence
311
Journal of business research : JBR
292
Managerial auditing journal
273
International Journal of Quality & Reliability Management
256
International journal of production economics
251
The accounting review : a publication of the American Accounting Association
241
NBER working paper series
231
SpringerLink / Bücher
230
Working paper / National Bureau of Economic Research, Inc.
230
Quality management journal : QMJ
225
International journal of auditing : IJA
222
NBER Working Paper
210
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
206
International journal of six sigma and competitive advantage : IJSSCA
186
Cogent business & management
179
International journal of quality and service sciences
172
International journal of contemporary hospitality management
170
International journal of services and operations management
167
WPg : Kompetenz schafft Vertrauen
159
Health care management review : HCM review
145
Services marketing quarterly
145
Journal of business ethics : JOBE
139
Journal of hospitality marketing & management
139
Journal of air transport management
138
Journal of accounting and public policy
137
Journal of Services Marketing
131
Tourism management : research, policies, practice
130
European journal of operational research : EJOR
128
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
123
Journal of travel and tourism marketing
123
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ECONIS (ZBW)
334
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1
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334
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1
Integration of
standardization
and customization : impact on service quality, customer satisfaction, and loyalty
Leila Agha Kasiri
;
Cheng, Kenny Teoh Guan
;
Sambasivan, …
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 91-97
Persistent link: https://www.econbiz.de/10011645130
Saved in:
2
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
Saved in:
3
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
4
The role of e-service quality management in the delivery business value
Doherty, Neil F.
;
Shakur, Mahani
;
Ellis-Chadwick, Fiona
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
Saved in:
5
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
6
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
7
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
8
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
9
Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Lee, Li-Hung
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
Saved in:
10
Multichannel integration quality : a systematic review and agenda for future research
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
; …
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 154-163
Persistent link: https://www.econbiz.de/10012025842
Saved in:
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