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Online consumer behaviour and its relationship to website atmospheric induced flow : insights into online travel agencies in China
Gao, Lingling; Bai, Xuesong - In: Journal of retailing and consumer services 21 (2014) 4, pp. 653-665
Persistent link: https://www.econbiz.de/10010388513
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A consumer typology based on e-service quality and e-satisfaction
Bressolles, Grégory; Durieu, François; Senecal, Sylvain - In: Journal of retailing and consumer services 21 (2014) 6, pp. 889-896
Persistent link: https://www.econbiz.de/10010437000
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The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil; Xu, Kiki - In: Journal of retailing and consumer services 28 (2016), pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
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Creating customer repurchase intention in internet retailing : the effects of multiple service events and product type
Cho, Yun Kyung - In: Journal of retailing and consumer services 22 (2015), pp. 213-222
Persistent link: https://www.econbiz.de/10010469043
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Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie; O'Cass, Aron; Ahrholdt, Dennis C. - In: Journal of retailing and consumer services 27 (2015), pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
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Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang; Li, Tingwu; Zheng, Chundong - In: Journal of retailing and consumer services 64 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
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The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek; Vijay, T. Sai; Srivastava, Abhishek - In: Journal of retailing and consumer services 64 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
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Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim; Al Khateeb, Amr - In: Journal of retailing and consumer services 66 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
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The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu; Yuan, Yafen; Su, Jiafu; Xiao, Yan - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
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Building loyalty with online financial services customers : is there a gender difference?
Ladhari, Riadh; Leclerc, André - In: Journal of retailing and consumer services 20 (2013) 6, pp. 560-569
Persistent link: https://www.econbiz.de/10010128305