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The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
Sony, Michael; Mekoth, Nandakumar - In: Journal of retailing and consumer services 30 (2016), pp. 20-32
Persistent link: https://www.econbiz.de/10011473126
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Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.; Rod, Michel; Gibbs, Tanya - In: Journal of retailing and consumer services 23 (2015), pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
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The crisis cloud's silver linings : the effects of hope and gratitude on employee burnout and engagement
Surachartkumtonkun, Jiraporn; Ngo, Liem Viet; Shao, Wei - In: Journal of retailing and consumer services 74 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014364476
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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A model of retail job characteristics, employee role ambiguity, external customer mind-set, and sales performance
Johlke, Mark C.; Iyer, Rajesh - In: Journal of retailing and consumer services 20 (2013) 1, pp. 58-67
Persistent link: https://www.econbiz.de/10009702209
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Frontline employees' attitudes towards self-service technologies : threats or opportunity for job performance?
Di Pietro, Loredana; Pantano, Eleonora; Di Virgilio, … - In: Journal of retailing and consumer services 21 (2014) 5, pp. 844-850
Persistent link: https://www.econbiz.de/10010407215
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Internet Channel Cannibalization and its influence on salesperson performance outcomes in an emerging economy context
Sharma, Dheeraj; Pandey, S.K.; Chandwani, Rajesh; … - In: Journal of retailing and consumer services 45 (2018), pp. 179-189
Persistent link: https://www.econbiz.de/10011929954
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Supervisor incivility and frontline employees' performance amid the COVID-19 pandemic : a multilevel moderated mediation analysis
Gaan, Niharika; Shin, Yuhyung - In: Journal of retailing and consumer services 73 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014303245
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Artificial intelligence as a boundary-crossing object for employee engagement and performance
Prentice, Catherine; Wong, IpKin Anthony; Lin, Zhiwei - In: Journal of retailing and consumer services 73 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014303366
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Do sales control systems affect service-sales ambidexterity and salesperson performance? : a job demands-resources perspective
Fujii, Makoto - In: Journal of retailing and consumer services 77 (2024), pp. 1-8
Persistent link: https://www.econbiz.de/10014462161