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The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus; Rosengren, Sara - In: Journal of retailing and consumer services 17 (2010) 2, pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
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Examining store manager effects in consumer and staff satisfaction: evidence from Thailand
Kantabutta, Sooksan - In: Journal of retailing and consumer services 18 (2011) 1, pp. 46-57
Persistent link: https://www.econbiz.de/10008840220
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The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel; Ashill, Nicholas J.; Carruthers, Janet - In: Journal of retailing and consumer services 15 (2008) 1, pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
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Effects of ideal image congruence and organizational commitment on employee intention to leave
Yurchisin, Jennifer; Park, Jihye; O'Brien, Matthew - In: Journal of retailing and consumer services 17 (2010) 5, pp. 406-414
Persistent link: https://www.econbiz.de/10008654217
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A model of retail job characteristics, employee role ambiguity, external customer mind-set, and sales performance
Johlke, Mark C.; Iyer, Rajesh - In: Journal of retailing and consumer services 20 (2013) 1, pp. 58-67
Persistent link: https://www.econbiz.de/10009702209
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The effect of shelf layout on satisfaction and perceived assortment size : an empirical assessment
Pizzi, Gabriele; Scarpi, Daniele - In: Journal of retailing and consumer services 28 (2016), pp. 67-77
Persistent link: https://www.econbiz.de/10011434070
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Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua; Choo, Ho Jung - In: Journal of retailing and consumer services 28 (2016), pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
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The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
Sony, Michael; Mekoth, Nandakumar - In: Journal of retailing and consumer services 30 (2016), pp. 20-32
Persistent link: https://www.econbiz.de/10011473126
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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa; Benkenstein, Martin; Rummelhagen, Katja - In: Journal of retailing and consumer services 30 (2016), pp. 50-58
Persistent link: https://www.econbiz.de/10011473209