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"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén - In: Journal of retailing and consumer services 21 (2014) 4, pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
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The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy; El-Manstrly, Dahlia - In: Journal of retailing and consumer services 51 (2019), pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
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Value co-creation and social media : investigating antecedents and influencing factors in the U.S. retail banking industry
Casper Ferm, Lars-Erik; Thaichon, Park - In: Journal of retailing and consumer services 61 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012581891
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Customer pre-participatory social media drivers and their influence on attitudinal loyalty within the retail banking industry : a multi-group analysis utilizing social exchange the...
Casper Ferm, Lars-Erik; Thaichon, Park - In: Journal of retailing and consumer services 61 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012581920
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Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark; Jennings, Deirdre; Mulholland, Gwyneth; … - In: Journal of retailing and consumer services 15 (2008) 5, pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
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Online loyalty and its interaction with switching barriers
Mutum, Dilip S.; Ghazali, Ezlika Mohd; Bang, Nguyen; … - In: Journal of retailing and consumer services 21 (2014) 6, pp. 942-949
Persistent link: https://www.econbiz.de/10010437724
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What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen; Marimuthu, Malliga; … - In: Journal of retailing and consumer services 36 (2017), pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
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The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah; Kim, Junghun - In: Journal of retailing and consumer services 77 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
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Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers
Vera, Jorge; Trujillo, Andrea - In: Journal of retailing and consumer services 20 (2013) 6, pp. 579-586
Persistent link: https://www.econbiz.de/10010128298
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"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús; Pérez, Lourdes; Grott, Emily - In: Journal of retailing and consumer services 34 (2017), pp. 219-228
Persistent link: https://www.econbiz.de/10011629059