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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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The impact of salespeople's relational behaviors and organizational fairness on customer loyalty : an empirical study in B-to-B relationships
Poujol, Juliet F.; Siadou-martin, Béatrice; Vidal, David; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 429-438
Persistent link: https://www.econbiz.de/10009768994
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A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean; Malhotra, Naresh K.; Alpert, Frank - In: Journal of retailing and consumer services 26 (2015), pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
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Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty : the case of a commercial bank in Thailand
Jedsada Wongsansukcharoen - In: Journal of retailing and consumer services 64 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209572
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Purchasing veg private labels? : a comparison between occasional and regular buyers
Martinelli, Elisa; De Canio, Francesca - In: Journal of retailing and consumer services 63 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012666025
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Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram; Balasubramanian, Nataraj; Sivakumaran, … - In: Journal of retailing and consumer services 58 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
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Impact of trust and knowledge in the food chain on motivation-behavior gap in green consumption
Dong, Xuemei; Jiang, Baichen; Zeng, Hui; Kassoh, Fallah … - In: Journal of retailing and consumer services 66 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209715
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Entry mode selection and its impact on an incumbent supply chain coordination
Cao, Zong-Hong; Zhou, Yong-Wu; Zhao, Ju; Zhou, Yong-Wu - In: Journal of retailing and consumer services 26 (2015), pp. 1-13
Persistent link: https://www.econbiz.de/10011347850
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Do channel members value the multiple-cooperation strategy?
Yan, Ruiliang; Pei, Zhi; Myers, Chris - In: Journal of retailing and consumer services 30 (2016), pp. 84-95
Persistent link: https://www.econbiz.de/10011473150
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Exploring information technology success of augmented reality retail applications in retail food chain
Chiu, Candy Lim; Ho, Han Chiang; Yu, Tiancheng; Liu, Yijun - In: Journal of retailing and consumer services 61 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012581894