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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
422
Kundenzufriedenheit
420
Consumer behaviour
336
Konsumentenverhalten
336
Beziehungsmarketing
265
Relationship marketing
265
Dienstleistungsqualität
229
Service quality
229
Einzelhandel
95
Retail trade
95
Online retailing
83
Online-Handel
83
Customer service
76
Kundenservice
74
Satisfaction
62
E-commerce
49
Electronic Commerce
49
Viral marketing
39
Virales Marketing
39
Brand management
37
Markenführung
37
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
32
Confidence
31
Vertrauen
31
Emotion
30
Internet marketing
28
Online-Marketing
28
Brand image
27
Customer experience
27
Markenimage
27
Social Web
27
Social web
27
Loyalty
26
Mobile communications
26
Mobilkommunikation
26
Customer integration
22
Kundenintegration
22
Customer retention
21
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1
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English
461
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Söderlund, Magnus
12
Prentice, Catherine
11
Park, Jungkun
8
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
4
Poncin, Ingrid
4
Quach, Sara
4
Seger-Guttmann, Tali
4
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Chebat, Jean-Charles
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Hyun, Hyowon
3
Islam, Jamid Ul
3
Karande, Kiran
3
Khajehzadeh, Saman
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paswan, Audhesh K.
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Abumalloh, Rabab Ali
2
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
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Published in...
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Journal of retailing and consumer services
International journal of hospitality management
407
European journal of operational research : EJOR
350
Journal of business research : JBR
340
International Journal of Physical Distribution & Logistics Management
298
SpringerLink / Bücher
274
International journal of production research
266
Transportation research / E : an international journal
244
The journal of services marketing
221
International journal of production economics
220
Journal of Services Marketing
205
The service industries journal
193
International journal of logistics : research and applications
192
Tourism management : research, policies, practice
182
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
177
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
157
Logistics
157
International journal of contemporary hospitality management
154
International journal of logistics systems and management
133
European Journal of Marketing
119
International Journal of Bank Marketing
119
The international journal of logistics management
119
Cogent business & management
112
Services marketing quarterly
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Journal of service research : JSR
106
Journal of air transport management
100
Asia Pacific journal of marketing and logistics
98
Industrial marketing management : the international journal for industrial and high-tech firms
96
Service business
95
Psychology & marketing
93
The TQM journal : the international review of organizational improvement
92
International Journal of Contemporary Hospitality Management
91
International journal of productivity and quality management : IJPQM
91
Journal of service management
89
International journal of services and operations management
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
The TQM Magazine
86
Tourism management perspectives : TMP
85
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ECONIS (ZBW)
461
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1
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
Saved in:
2
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
3
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
4
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
5
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
6
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
7
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
8
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
9
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
10
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
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