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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
424
Kundenzufriedenheit
422
Consumer behaviour
325
Konsumentenverhalten
325
Beziehungsmarketing
257
Relationship marketing
257
Dienstleistungsqualität
216
Service quality
216
Einzelhandel
84
Retail trade
84
Online retailing
82
Online-Handel
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Satisfaction
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Customer service
48
Kundenservice
48
E-commerce
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Electronic Commerce
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Viral marketing
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Virales Marketing
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Brand management
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Markenführung
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Beschwerdemanagement
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Complaint management
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Customer loyalty
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Confidence
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Vertrauen
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Brand image
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Customer experience
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Markenimage
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Loyalty
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Online-Marketing
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Social Web
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Social web
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Emotion
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Mobile communications
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Mobilkommunikation
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Customer retention
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Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
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Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
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Poncin, Ingrid
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Quach, Sara
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Seger-Guttmann, Tali
4
Bilgihan, Anil
3
Borges, Adilson
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Chakraborty, Shibashish
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Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
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Abumalloh, Rabab Ali
2
Agag, Gomaa
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Aguilar-Illescas, Rocío
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Alnawas, Ibrahim
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Anaya-Sánchez, Rafael
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Andersson, Pernille K.
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Arndt, Aaron D.
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Asante, Daniel
2
Asante, Eric Adom
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Ashill, Nicholas J.
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Audrain-Pontevia, Anne-Françoise
2
Baier, Daniel
2
Bala, Pradip Kumar
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Journal of retailing and consumer services
International journal of hospitality management
568
Journal of business research : JBR
357
NBER working paper series
254
Health care management review : HCM review
249
SpringerLink / Bücher
239
The service industries journal
231
International journal of contemporary hospitality management
217
Tourism management : research, policies, practice
212
Working paper / National Bureau of Economic Research, Inc.
212
NBER Working Paper
207
Health care management science
203
The journal of services marketing
201
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
194
Journal of Services Marketing
184
Journal of hospitality marketing & management
181
Journal of health economics
180
Journal of health organization and management
176
Journal of travel and tourism marketing
174
Health economics
138
European journal of operational research : EJOR
135
Industrial marketing management : the international journal for industrial and high-tech firms
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
123
Cogent business & management
115
Service business
115
The TQM journal : the international review of organizational improvement
113
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
Services marketing quarterly
109
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
International journal of productivity and quality management : IJPQM
99
The European journal of health economics : HEPAC ; health economics in prevention and care
97
Tourism management perspectives : TMP
96
Management science : journal of the Institute for Operations Research and the Management Sciences
95
Journal of service research : JSR
94
Journal of service management
91
International journal of services and operations management
90
Discussion paper series / IZA
87
Journal of air transport management
87
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ECONIS (ZBW)
429
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429
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1
Enhancing patients'
hospital
satisfaction by taking advantage of interpersonal similarity
Luther, Louisa
;
Benkenstein, Martin
;
Rummelhagen, Katja
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
Saved in:
2
Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future
Meesala, Appalayya
;
Paul, Justin
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 261-269
Persistent link: https://www.econbiz.de/10011801977
Saved in:
3
Understanding quality and satisfaction in public
hospital
services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis
;
Vasileiou, Konstantinos
; …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
Saved in:
4
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
5
Corporate social and environmental responsibility in services : will consumers pay for it?
Parsa, H. G.
;
Lord, Kenneth R.
;
Putrevu, Sanjay
; …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 250-260
Persistent link: https://www.econbiz.de/10010469036
Saved in:
6
When e-commerce becomes more human by transposing the hospitality concept to merchant websites
Bataoui, Soffien
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013169636
Saved in:
7
Why do people purchase from food delivery apps? : a consumer value perspective
Tandon, Anushree
;
Kaur, Puneet
;
Bhatt, Yogesh
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665829
Saved in:
8
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
9
Franchising in the healthcare sector : the case of Child and Family Wellness clinics in Kenya
Perrigot, Rozenn
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 227-238
Persistent link: https://www.econbiz.de/10011808593
Saved in:
10
Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy
- In:
Journal of retailing and consumer services
15
(
2008
)
4
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
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