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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
409
Konsumentenverhalten
409
Service quality
332
Dienstleistungsqualität
331
Beziehungsmarketing
308
Relationship marketing
308
Einzelhandel
119
Retail trade
119
Online retailing
86
Online-Handel
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Virales Marketing
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Beschwerdemanagement
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Emotion
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Markenimage
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Customer experience
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Vertrauen
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Customer integration
33
Kundenintegration
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Prentice, Catherine
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Söderlund, Magnus
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Park, Jungkun
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Khan, Imran
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Louis, Didier
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Karande, Kiran
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Kuppelwieser, Volker
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Molinillo, Sebastian
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Mortimer, Gary
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Prybutok, Victor R.
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Rokonuzzaman, Md
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Alnawas, Ibrahim
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Anaya-Sánchez, Rafael
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Harun, Ahasan
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Hong, EunPyo
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Islam, Jamid Ul
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Jebarajakirthy, Charles
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Journal of retailing and consumer services
Tourism management : research, policies, practice
1,423
Tourism economics : the business and finance of tourism and recreation
964
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
789
International journal of hospitality management
712
The service industries journal
658
Tourism management perspectives : TMP
638
Journal of travel and tourism marketing
550
Journal of business research : JBR
542
Tourism analysis : an interdisciplinary tourism & hospitality journal
471
International journal of contemporary hospitality management
395
International Journal of Contemporary Hospitality Management
353
Tourism planning & development
338
The journal of services marketing
314
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
310
SpringerLink / Bücher
298
Journal of Services Marketing
289
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
283
Journal of hospitality marketing & management
279
Annals of tourism research : ATR ; a social sciences journal
255
Worldwide Hospitality and Tourism Themes
235
NBER working paper series
228
Journal of air transport management
220
Working paper / National Bureau of Economic Research, Inc.
209
NBER Working Paper
199
Service business
196
Cogent business & management
183
Journal of hospitality and tourism insights
182
Services marketing quarterly
180
Auditing : a journal of practice & theory
178
Tourism review
173
The TQM journal : the international review of organizational improvement
165
Journal of service research : JSR
163
International journal of productivity and quality management : IJPQM
159
International Journal of Culture, Tourism and Hospitality Research
156
Tourism and hospitality research : the surrey quarterly review
156
Journal of service management
155
Industrial marketing management : the international journal for industrial and high-tech firms
152
Tourism and hospitality research : THR
151
Working paper
146
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ECONIS (ZBW)
579
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1
Dimensions and outcomes of experience quality in
tourism
: the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
Saved in:
2
Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya
;
Zulfa, Naila
;
Rostiani, Rokhima
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
Saved in:
3
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
4
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
5
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
6
Therapeutic servicescapes : restorative and relational resources in service settings
Rosenbaum, Mark S.
;
Friman, Margareta
;
Contreras …
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012268821
Saved in:
7
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
8
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
9
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
10
Measuring and improving customer retention at authorised automobile workshops after free services
Kumar, Anil
;
Luthra, Sunil
;
Khandelwal, Dinesh Kumar
; …
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 93-102
Persistent link: https://www.econbiz.de/10011747730
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